Antonio Da Silva Email & Phone Number

• Ensure the continued high performance of all the application, processing, billing and reporting systems running on Windows Server 2008 Enterprise and Linux systems. • Monitor and report on data integrity and accuracy before processing.• Setup Customer information and rate/tariff configuration.• Monitor Application and Processes.• Optimise processes and reporting/monitoring scripts (Perl).• Ensure no service interruption, 99.99% processing, application and service uptime.• Ensure no back billing of cdr's and re-rating of customers before each monthly Bill run.• Check daily reports for any anomalies.• Business Development support (System, applications, reports).• Investigate and identify Interbilling variances.• Services and products configuration.• Coordinating with team members and prioritizing the work.• Investigating/Resolving disputes in billing and solving customer enquiries.• Revenue Assurance.• Data Integrity.• Understanding of Telecommunication BSS/OSS.• Data Analysis: Acquire data from multiple data sources. Interpret and analyze data. Analyse results and provide/create reports for management and end users within the defined timeframe. Work closely with management to prioritize business and information needs.

Fourways, Gauteng

• Day to day support of software and systems at International telecommunications network operators. • Analysing and debugging of system and application issues.• Research,diagnose,troubleshoot and identify solutions to resolve customer issues.• Consult with team members on improvements and optimization.• Consult and advise with team members on administration procedures, technical problems, priorities and methods.• Optimises processes, monitors and maintains Production Environments.• Data Analysis / Reporting:• Acquire data from multiple data sources.• Interpret and analyze data.• Analyse results and provide/create reports for management and end users within the defined timeframe.• Work closely with management to prioritize business and information needs.• Legal• Revenue p/Subscriber• Activations• Upgrades• Migrations• Deactivations• Ongoing Commissions• Subscriber Charges (Subscriptions, Usage, VAS, Handset, Connection Fee)• Handsets

Bryanston, Gauteng

• Ensure the continued high performance of all the application, processing, billing and reporting systems running on Windows Server 2008 Enterprise and Linux systems. • Monitor and report on data integrity and accuracy before processing.• Setup Customer information and rate/tariff configuration.• Monitor Application and Processes.• Optimise processes and reporting/monitoring scripts (Perl).• Ensure no service interruption, 99.99% processing, application and service uptime.• Ensure no back billing of cdr's and re-rating of customers due to wrong rates, or incomplete cdr processing before each monthly Bill run.• Check daily reports for any anomalies.• Business Development support (System, applications, reports).• Investigate and identify Interbilling variances.• Services and products configuration.• Coordinating with team members and prioritizing the work.• Investigating/Resolving disputes in billing and solving customer enquiries.• Revenue Assurance.• Data Integrity.• Data Analysis:• Acquire data from multiple data sources.• Interpret and analyze data.• Analyse results and provide/create reports for management and end users within the defined timeframe.• Work closely with management to prioritize business and information needs.• Reports:• Bill Run• Provider Profitabilty• Inter-Connect/Inter-Billing• Services

Centurion, Gauteng

• Oracle 9i, 10g Database administration, support and maintenance.• Oracle 10g Real Application Cluster (RAC) installation and configuration.• Oracle 10g Real Application Cluster (RAC) administration & maintenance.• Microsoft SQL Server 2008 Support/Installation/Upgrade/Backups.• System Administration (Windows and Linux servers).• Check and monitor server system logs on daily basis.• Check and monitor oracle logs.• Oracle performance tuning, optimizing.• Client support (System, database, applications, reports).• Support, Upgrade and software product deployments.• Fault logging, escalation, troubleshooting and resolution (Systems/Databases).• Report creation.• Product data integrity checks.

• Manage team of 4 staff, assign tasks and monitor the ongoing support activities.• Manage all hardware (servers, desktop, laptop, network, PBX, …)• Hardware and software support (HelpDesk), network maintenance (Cisco Switches, Router), system administration (primarily Windows and Lotus Notes).• Manage and administrate the Windows Servers (DC, File, Print, Active Directory, DHCP, DNS) and the Lotus Notes Servers (Mail, Applications).• PABX administration and management.• Manage the AMS Lisbon office LAN equipment (hardware and software), so that individual project needs are met.• Manage the AMS Lisbon Office network activities, plan and implement changes to the LAN configuration and set-up.• Ensure general equipment is operational and available including maintaining the inventory.• Work with the Office Manager to ensure the future capacity planning for the AMS Lisbon offices.• Document and track all user issues and corresponding resolutions.• Manage system documentation to address commonly asked end-user questions.• Coordinate with Operations Technical Support to communicate user issues and resolve system defects.• Financial planning and analysis.

National Diploma : Information Technology, Information Technology

High School, High School Certificates