Branching out into Web Ops duties

· Provided I.T. support to students, parents, teachers, and staff from schools in Ohio, Michigan, and California. These included schools like OHDELA, Michigan Online School, and the Accel Schools network.· Helped smooth the transition from traditional school to hybrid and online school systems during the sudden massive rush to remote learning due to the COVID pandemic.· Used tools such as Google Admin, PowerSchool, and Canvas for password resets, account maintenance, and remote device provisioning.· Communicated with users via live chat, phone (using Ring Central VOIP system), and email to answer questions, and troubleshoot technical issues. · Communicated with coworkers using email and Microsoft Teams to request assistance and information, collaborate on issues, and attend online meetings.· Used Autotask ticketing system to submit work tickets, record customer interactions, track troubleshooting progress, and find new tasks to work on. · Used Google Chrome Remote Desktop to work directly on customer’s Chromebooks and computers.

• Set up and prepared computer devices and systems for sale to clients • Set up and maintained local computer networks. • Used remote desktop capabilities to troubleshoot clients' computers. • Used open-source, web-based software to build enterprise solutions.

• First line of support for all information technology assistance • Assisted with student, staff, and faculty account creation and maintenance • Performed hardware setup, configuration, upgrades, repair, replacement, and support • Performed software installation and updates • Re-routed communications to relevant departments and specialists • Gathered relevant data and information for effective problem troubleshooting

• Processed sales, returns, refunds, as well as credit card payments, issues, and applications. • Answered all customer questions about merchandise location, price, and terms. • Stocked, organized, and cleaned merchandise displays, hangers, shelves, and tables.

• Directed first line sales operation. • Assumed role of Assistant Manager during the normal manager’s absence. Prioritized and delegated tasks to team members to ensure smooth business operation. • Mentored and trained new hires. ◦ Provided operational guidance on the use of various business software. ◦ Provided instruction on store procedure and customer relation interaction. • Negotiated sale prices. • Leveraged online marketplaces for e-commerce operation to drive additional sales. • Repaired, cleaned, factory reset, and otherwise prepared computers, tablets, consoles, and other electronics to prepare them for sale.

Scanned, sorted, and loaded packages for delivery.