Highly skilled professional with over a decade of experience in group benefits administration and employee relations. Proven track record of addressing and resolving employee concerns, ensuring compliance with legal requirements and HR functions, and supporting the execution of wellness initiatives. Bilingual, fluent in spoken and written Spanish.

Administered the self-insured corporate benefits program comprised of health and voluntary plans, wellness initiatives, and retirement options.Partnered with HR, payroll, third-party vendors, and insurance carriers to ensure compliance with all legal requirements and provide excellent customer service to all employees.Prepared and completed the annual testing and system implementation for Open Enrollment.Performed detailed audit reports for new hires, rehires, and newly eligible individuals, ensuring accurate benefit enrollment and compliance.Created Microsoft Excel templates for the biweekly payroll deduction audits, resulting in a 50% reduction in processing time and increased overall efficiency.Collaborated with payroll to collect arrears benefit premiums, maintaining compliance and minimizing financial risk for the company.Streamlined the life insurance claim process, reducing the filing time by 60%, resulting in proceeds being issued faster, and alleviating financial stress for beneficiaries.Initiated regular email reminders for employees to designate life insurance beneficiaries, resulting in a near 100% completion rate and improved record accuracy.Completed life and long-term disability (LTD) insurance portability/conversion forms and salary calculations.Filled out Medicare forms, and generated letters requested by employees to verify insurance coverage.Managed the ACA monthly reports for newly eligible participants, ensuring that they were offered the opportunity to enroll in medical coverage as mandated by federal law.Monitored 401(k) loans in risk of default, and facilitated seamless 401(k) distribution requests, ensuring compliance and accuracy, contributing to employee satisfaction.Thoroughly examined the Summary Plan Description (SPD) and other pertinent documentation for each benefit plan, leading to enhanced clarity and transparency for employees.Verified billing accuracy and paid all benefit department invoices.

Serviced, repaired, maintained and upgraded personal computer and consumer networking equipment.

Led an operations team of eight (8) technicians in conducting comprehensive testing of commercial digital storage systems.Certified efficient operation of systems, improving on-time shipping and delivery rate from 80% to over 95%.Tested power supplies and other field-replaceable units (FRU) such as voltage regulators, liquid crystal display (LCD) modules, fans, transceivers, cables, hard drives and solid-state drives.Configured servers, uninterruptible power supplies (UPS), automatic power transfer switches (ATS), and network switches with ethernet, fiber-channel and InfiniBand connections.Diagnosed failed systems, performed repairs, and replaced faulty components.Escalated software related failures to the engineering department.Tracked problems and reported faulty parts using Oracle's Agile Product Lifecycle Management (PLM) program.Kept management updated on the statuses of all the systems being tested to address emerging problems and quickly recover from failures.Prepared systems for shipment after successful tests and quality assurance inspections.Collaborated with the engineering team in developing automation scripts to streamline and improve testing procedures.

Acted as liaison between employees and insurance carriers to assist with customer service issues, and resolve concerns or problems.Helped employees with family status changes and educated them on the pertinent regulations.Researched benefit payroll deduction issues and notified the appropriate party in a timely manner.Audited eligibility error reports and notified payroll, the eligibility administrator and the proper benefits department member to make corrections.Completed portability and conversion kit requests for the life and long-term disability (LTD) insurance plans.Reconciled the medical claims bank account weekly to maintain an appropriate imprest balance and requested a wire transfer of funds when required.Paid all recurring insurance carrier premiums.Coordinated special projects such as mailings, in-house reporting requirements, annual testing and tax preparation.