Manage bi-weekly payroll processing for a rapidly growing company specializing in building and selling new homes.Utilize advanced payroll software, including ADP Workforce Now and MS Office, to ensure accurate and timely payroll for all employees.Oversee the management and updating of the organizational chart, ensuring accurate reflection of company structure.Reconcile benefits entries on the general ledger, ensuring accurate financial reporting and compliance with company policies.Calculate and process employee hours, production, absences, commissions, wages, contributions, and deductions.Address and resolve payroll discrepancies promptly to maintain employee satisfaction.Manage the onboarding and offboarding processes, including handling new hire paperwork and terminations.Prepare and distribute comprehensive payroll reports, including certified payroll documentation.Ensure compliance with company policies regarding vacation and sick leave accruals.Coordinate with HR and other departments to facilitate seamless payroll operations and resolve issues efficiently.Assist in the preparation of tax documents and manage tax withholding processes.Administer direct deposit setups and W-2 preparation for employees.Implement and manage time and attendance systems for accurate tracking.

Spearheaded payroll operations using MS Teams and MS Office to manage employee payroll data effectively.Accurately computed employee hours, production, absences, commissions, wages, contributions, and deductions.Conducted thorough reconciliations of payroll discrepancies to maintain financial accuracy.Processed new hire paperwork and entered employee data into the payroll system.Distributed certified payroll reports and maintained employee files, ensuring compliance with company policies.Managed employee terminations and ensured proper accrual of vacation and sick leave.Administered tax withholdings and facilitated the transfer of employees between departments.Leveraged HRIS systems to streamline payroll and HR processes.Handled garnishments and ensured timely and accurate processing.Supported multi-state payroll processing and compliance.

Directly Responsible for the management of over 5000 client online payroll accounts Directly supervised a team of 10 payroll specialist  Supervises and schedules staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service. Provides technical expertise on multiple product lines to resolve client concerns and Paychex policy or procedural issues. Collaborates with Regional and Corporate personnel to identify and resolve system problems. Establishes and maintains a positive, professional relationship with clients and CPAs. Contacts local bank personnel and tax agencies as needed. Fosters a cohesive relationship between Sales and Operations to maintain a unified approach to branch management. Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize team/branch performance. May act independently of Branch Manager. Supervises training of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel. Maintains knowledge of changes in payroll laws and Paychex policies and procedures to further personal professional development. Reviews and recommends system changes to maintain the integrity of the payroll system. Assists Branch Manager with development of operating budgets, particularly with personnel requirements, to ensure that staff levels are within corporate metrics. Makes client visits to resolve issues and review payroll service as needed to insure the branch maintains the highest levels of client retention. Assists Branch Manager to meet revenue and retention goals. Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients. Monitors data integrity and Specialist workload to ensure an accurate payroll product for the client.

Process specimen for registration, testing or shipping.

Supervises a team of 10 - 15 CSR's. Coaches and develops team in all areas of performance including, but not limited to saves, long term customer satisfaction, and productivity.Performs some administrative processes such as timekeeping, preparing documents and reports as needed.

Due to a high level of performance I was one of the few selected to also coach my peers andnew hires in their assigned roles, in this position I also served as an assistant to team leadersand were assigned duties such as monitoring calls and providing feedback to help improve inneeded areas, and handling escalated customer issues and work directly with those customersto bring about resolutions that satisfy their technical and business needs