Antonio Dragone Email and Phone Number
Antonio Dragone work email
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Antonio Dragone personal email
Strong communication skills and proven ability in sales and negotiation activities. Several years of experience in financial and multicultural environment, high flexibility and strong knowledge of all organizational processes and procedures.
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Claim Team LeadAllianz Darta Saving Jun 2023 - PresentDublino, Irlanda
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Life Assurance AdministratorDarta Saving Life Assurance Dac Jun 2018 - Jun 2023County Dublin, Ireland• Process all transactions accurately and to the required level of output, compliance and quality standards. • Keep client records complete, accurate and up to date.• Interact with external and internal stakeholders to solve problems• Provide claims administrative services to policyholders and other departments• Keep internal process documentation up to date
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Billing AdministratorUps Jun 2016 - May 2018County Dublin, Ireland• Responsible for auditing the adjustments prior to being loaded• Credit and debit notes approver• Responsible for compiling a weekly report of all the adjustments raised the previous week• Making changes or voiding from the system the adjustments not properly done.• Constant comparison with the Country specified district about reports -
Billing Customer Service RepresentativeUps Aug 2014 - May 2016Dublin•Focusing on identify, research and resolve by phone customers’ billing inquires and follow-up if not immediately resolved.•Identifying and resolving concerns and billing problems in a efficient and timely manner.•Maintaining excellent customer relationships to ensure customer satisfaction.•Providing on-the-job training for new employees when requested.
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Italian Customer Support SpecialistHewlett-Packard Mar 2011 - Mar 2014Ireland - Dublin•Member of the transition team, responsible of reviewing and updating end-to-end procedures and processes to be handed over to the Portuguese hub.•Improvement activities of business performance and customer satisfaction.•Handling first and second level complaints in accordance with the company’s guidelines and policies.•Preparation of regular and ad-hoc documents & report based on requirement of supervisor and according to SLAs.•Credit control activity through inbound and outbound contacts.•First point of contact for all the Italian Barclays branches.•Supporting Fraud department: working Fraud queues, checking Visa website to solve different alerts, reducing fraud losses through analytical ability, responsible for reviewing potential fraud cases, making decisions that impacts on fraud cases. Working chargeback cases. -
Italian Sales & Service RepresentativeBarclays Bank Mar 2010 - Feb 2011Ireland - Dublin•Credit control activity through inbound and outbound contacts.•Handling first level complaints in accordance with the company’s guidelines.•Customer care: Dealing with branches and customers regarding, card status, statement, method of payment, processes and procedure.•Sales and service activities: Selling Barclaycard`s products such as bank transfer, insurance and revolving payments.•Ensuring that all payments went through Direct Debit; resolving and following up in case of technical problems occur checking Web Tracking web site. -
Assistant ManagerEnoteca Italiana Ltd 22, South Frederick Street, Dublin 2, Ireland Apr 2009 - Feb 2010Dublin•Managing and coordinating of staff.•Managing staff schedules, stock and wastage level.•Direct customer service and complaints handling.•Responsible for accurate management of all transaction during service.•Control the flow of customers and orders throughout service.
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Human Resource SupportReed Business Information Sep 2008 - Dec 2008Milan Area, Italy•Plan, organize and effectively introduce training programmes using co-ordination skills.•Coordinate all training programmes, extensively organize and manage tutors and trainers database.•Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate.•Keeping records of department expenditure and verifying invoices. -
Junior AccountantContra Spa Aug 2006 - Jan 2007Taranto Area, Italy• Order Management.• Reporting Activity - Open orders, Inventory, Goods and Transit.• Order Changes/Cancellations.• Stock Control.
Antonio Dragone Skills
Antonio Dragone Education Details
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Degree In Business Administration -
Ef International Language SchoolsEnglish -
Fondazione Istud Master In Risorse Umane E Organizzazione
Frequently Asked Questions about Antonio Dragone
What company does Antonio Dragone work for?
Antonio Dragone works for Allianz Darta Saving
What is Antonio Dragone's role at the current company?
Antonio Dragone's current role is Claim team lead, Allianz Darta Saving.
What is Antonio Dragone's email address?
Antonio Dragone's email address is an****@****ahoo.it
What schools did Antonio Dragone attend?
Antonio Dragone attended Università Degli Studi Di Salerno, Ef International Language Schools, Università Cattolica Del Sacro Cuore.
What skills is Antonio Dragone known for?
Antonio Dragone has skills like Customer Service, Customer Satisfaction, Management, Microsoft Office, Teamwork, Training, Banking, Sales, Human Resources, Call Centers, Forecasting, Recruiting.
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Antonio Dragone
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Antonio Dragone
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