Antonio Gonzalez Email & Phone Number

Orlando, FL, US

Orlando, Florida Area

Las Vegas, Nevada, United States

- Full Production Including: Planning, Filming, Editing, Uploading & Optimization of 450+ Pieces of Long Form YouTube, Facebook & Instagram Video Content- Grew YouTube from 100,000 to 2,000,000+ Subscribers & ~143M+ Video Views- Assisted Media Buying Team in Creating Video Ad Marketing Campaigns for Facebook, Instagram & YouTube Responsible for Bringing In.

Orlando, Florida Area

• Ensure that all members received outstanding service from a friendly staff in a clean and well-maintained facility.
• Hire, train, and supervise all fitness staff, babysitters, and janitorial staff.
• Update all past due accounts, manage payroll and supplies budget, and uphold company standards.
• Consistently recognized as the #1 club in our district of 30 clubs for top revenue performance.

Orlando, Florida Area

• Pro-actively identify potential guest issues.
• Assisting the General Manager to improve operations, sales, and profitability.
• Resolving guest complaints, handling unusual requests and inquiries, ensuring all arrivals are placed in proper room assignments by managing 252-room hotel inventory for maximum revenue potential as manager on duty.
• Control all cash deposits of the property including all banks issued out for associates.
• Coordinate schedules, payroll and expenses to meet or fall below budget.

Orlando, Florida Area

- Successfully implemented new pre-shift program to ensure all front office associates are prepared for their shifts daily. - Designed and implemented a new guest service recovery program for all front office associates, therefore resulting in increased guest satisfaction scores. - Assisting the front office manager by resolving guest complaints, handling.

Orlando, Florida Area

- Operate with a sense of urgency when responding to guest inquiries and resolving issues within a timely, friendly, and efficient manner.- Completed the TSA upsell program successfully in February 2014 to promote hotel facilities, maximize room occupancy and increase overall guest satisfaction.- Responsible for generating over 30% of entire hotel up-sell.

Maitland, FL

- Listening, understanding, empathizing, helping and solving guest concerns. - Responsible for training all new hires at the front desk to ensure proper procedures and superior customer service are followed. - Proficient in Starwood brand practices, procedures, and policies.- Utilizing Galaxy and Lightspeed systems at an expert level in 400+ room hotel..

Orlando, FL

- Promoted to shift leader position to train and supervise new member service representatives. Responsible for fostering a positive work environment where members and guests enjoy high levels of service and employees deliver top performance.- Responsible for all new hire training as front desk lead representative- Listening, understanding, empathizing.

Lake Mary

- Assisted training department by scheduling staff for training and building classes through company software.- Helped to develop and roll out one of the first e-learning courses for CFE.- Worked on Creating Member Loyalty program through flip charts and inventory using Microsoft Excel.