Antonio Hernandez

Antonio Hernandez Email and Phone Number

Technical Delivery Manager focused on delivering business value @ American Airlines
dallas, texas, united states
Antonio Hernandez's Location
Dallas-Fort Worth Metroplex, United States
Antonio Hernandez's Contact Details

Antonio Hernandez personal email

n/a
About Antonio Hernandez

Antonio Hernandez is a Technical Delivery Manager focused on delivering business value at American Airlines.

Antonio Hernandez's Current Company Details
American Airlines

American Airlines

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Technical Delivery Manager focused on delivering business value
dallas, texas, united states
Website:
aa.com
Employees:
53646
Antonio Hernandez Work Experience Details
  • American Airlines
    Technical Delivery Manager
    American Airlines Jun 2023 - Present
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  • American Airlines
    Sr. Product Owner, Engagement Strategy
    American Airlines Nov 2018 - Jun 2023
    Remote/Fort Worth
    • Collaborated with Business and IT managers to align product roadmap with broader enterprise strategy• Led 8-person product team collaboration and vision toward working in an agile methodology • Owned and managed the product roadmap to ensure healthy balance of product health and innovation• Coached 4+ technical teams in best practices and applications of lean methodologies• Served as the lead contact for the loyalty program redesign
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  • American Airlines
    Sr. Analyst Short Term Strategy
    American Airlines Mar 2017 - Nov 2018
    Fort Worth, Texas, United States
    Drove strategy change for customer facing product that resulted in a 44% revenue increase over 2 years• Analyzed customer behavior to drive incremental sales through customer portal• Worked with Customer service desks to improve user handling while using internal application by 45% and reduced handling time of escalation call
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  • American Airlines
    Supervisor
    American Airlines Mar 2014 - Mar 2017
    Dallas/Fort Worth Area
    • Coach a group of 35 representatives to reach and maintain call center metrics • Transitioned an external service desk to be brought inhouse resulting in a cost savings of $1M annually• Trained 8+ new to hire classes with 30 representativesin attendance and 10+ new to function classes with specialized training
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  • Citi
    Teller
    Citi May 2013 - Dec 2013
    Elk Grove, California
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Antonio Hernandez Education Details

Frequently Asked Questions about Antonio Hernandez

What company does Antonio Hernandez work for?

Antonio Hernandez works for American Airlines

What is Antonio Hernandez's role at the current company?

Antonio Hernandez's current role is Technical Delivery Manager focused on delivering business value.

What is Antonio Hernandez's email address?

Antonio Hernandez's email address is antonio.hernandez@aa.com

What schools did Antonio Hernandez attend?

Antonio Hernandez attended Tarrant County College.

Who are Antonio Hernandez's colleagues?

Antonio Hernandez's colleagues are Margaret Way, Michael Scott, Morris Simmons, Tim Larson, Ashiq P, Adelaida (Adi) Patterson, Justin Waller.

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