• Respond to internal and external HR related inquiries or requests and provide assistance• Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met• Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.• Schedule meetings, interviews, HR events etc. and… Show more • Respond to internal and external HR related inquiries or requests and provide assistance• Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met• Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.• Schedule meetings, interviews, HR events etc. and maintain the team’s agenda• Perform orientations, onboarding and update records with new hires• Experience using Oasis Show less

• Manager first-line supervisors responsible for managing day-to-day operations• Real-time management• ATT certified trainer• Manage campaign of 200 trusted professionals• Provide Coach/Agent coaching and feedback• Regularly conduct supervisor team meetings• Facilitate New Hire and Client specific training• Kronos management experience

• Facilitate training sessions• Searched for qualified candidates to fill client positions• Managed the Level 3 mentor agents• Provide Agent coaching and feedback• Perform Level 2 and Level 3 Interviews• Experience using Taleo and Oracle• Responsible for Agent performance administration• Handle Client Escalations

• Accept upward referral calls from Level 1 agents• Technical Support Subject Matter Expert• Up selling products when applicable• Assume responsibility for customer issues assign to own ID and worked issues to final resolution