The Integration Manager position is to create the communication between the company and the client. The role is to merge the both sides and to provide the own product. The Integration Manager position has to liaise with the Account Managers in Malta, the Clients and the internal teams in the organization. While the AMs are responsible for the marketing relationships with the Clients, the Integration Manager is responsible for the end creation of the technical stuffs with the client platform.• We are participating in processes and activities for planning, change management, and version management, ensuring that deadlines and goals are met;• I am assisting in the development, documentation, and maintenance of documentation regarding customer requirements and analysis models; • Building new processes inside of the company and easy communications between the teams;• We identify and recommends improvements related to business/system analysis and aspects in the specification of requirements during the life cycle of solution development; • Also, we are looking for better communication between our business and our clients;• At the same time, I’m changing our model of work to be automated and make easy ways for our customers to make the connection with us;• Performing other actions assigned to me by the Managing Director;• I am directly involved in the development of solution design, providing the necessary information to the relevant units for design and development of solutions;

• Lead the integration process for new clients, ensuring the seamless alignment of their systems with our platform.• Collaborate closely with clients to gather integration requirements and specifications.• Effectively coordinate and communicate with both internal and external stakeholders involved in the integration process.API Documentation Enhancement:• Enhance and extend our existing API documentation to offer comprehensive guidance for clients utilizing our APIs.White Label Client Setup:• Configure and establish the BackOffice/Orbit environment for new white label clients.• Guarantee the availability of all essential tools and resources necessary for white label clients to efficiently manage their operations.Documentation and Reporting:• Maintain meticulous documentation for all integration projects, encompassing specifications, timelines, and outcomes.• Regularly provide status updates and comprehensive reports on integration progress to management and relevant teams.Stakeholder Collaboration:• Collaborate closely with cross-functional teams, including developers, product managers, and customer support, to ensure smooth integrations.• Cultivate robust working relationships with clients and partners to facilitate effective communication channels.Project Integration Management:• Strategically plan and prioritize integration projects, effectively managing multiple projects concurrently.• Define clear project scopes, timelines, and resource requirements to ensure successful execution

The Integration Manager position is to create the communication between the company and the client. The role is to merge the both sides and to provide the own product. The Integration Manager position has to liaise with the Account Managers in Malta, the Clients and the internal teams in the organization. While the AMs are responsible for the marketing relationships with the Clients, the Integration Manager is responsible for the end creation of the technical stuffs with the client platform.• We are participating in processes and activities for planning, change management, and version management, ensuring that deadlines and goals are met;• I am assisting in the development, documentation, and maintenance of documentation regarding customer requirements and analysis models; • Building new processes inside of the company and easy communications between the teams;• We identify and recommends improvements related to business/system analysis and aspects in the specification of requirements during the life cycle of solution development; • Also, we are looking for better communication between our business and our clients;• At the same time, I’m changing our model of work to be automated and make easy ways for our customers to make the connection with us;• Performing other actions assigned to me by the Managing Director;• I am directly involved in the development of solution design, providing the necessary information to the relevant units for design and development of solutions;

The TAMs, formerly known as BAs (Business Analysts) are responsible for the communication with the Clients. The TAM has to liaise with the Account Managers in Malta, the Clients and the internal teams in the organization.While the AMs are responsible for the marketing relationships with the Clients, the TAM is responsible for overseeing and coordinating the organization commitments• We assist in the development, documentation, and maintenance of documentation regarding the customerrequirements and analysis models;• Also assist with the definition of technical and business processes related to requests for amendments of existing functionality or the creation of a new one;• Looking to perform the re-engineering of business processes in accordance with the requirements of businesscustomers to achieve high quality and efficiency;• Following the proper course of the processes for fulfilling the requirements for transformation and integration ofdata, when introducing new or modifying global and common systems;• We undertake quality assurance in technical aspects within business analysis and analysis of systems;• We identify and recommends improvements related to business/system analysis and aspects in the specificationof requirements during the life cycle of solution development;• Also, we identify the opportunities, risks, and problems in the business process, assisting in determining thetechnical requirements by interacting with other participants in the process;• We are participating in processes and activities for planning, change management, and version management,ensuring that deadlines and goals are met;• From time to time we determine the specifications and modelling of new or modification of old solutions inagreement with IT architecture• Sometimes we are participating in the development of solution design, providing the necessary information to the relevant units for Design and Solutions Development.

The Technical Support Analyst position is one of the most dynamic and proactive functions of the organization.Differing from most of the IT companies, they are not like "Call Centre", in which the end-user can call with a few general problems. The main focus of the support function, are the incidents (major problems with the clients),Ability to Multitask Ability to Work Under PressureGitlabCommunication Skills, Problem SolvingMicrosoft Office Customer Service, Time Management SlackTeamwork Good Communication JIRA Grafana Microsoft Power BI System Monitoring

Service Manager is a ticketing system fully aligned with ITIL terms and definitions. It is a comprehensive and proven enterprise IT service desk solution providing control and flexibility. In Service Manager Codeless, ProcessDesigner workflows and functionality are fully implemented in the Service Desk, Incident Management, ProblemManagement, Change Management, Request Fulfillment, Knowledge Management, Service Level Management, and Service Catalogue modules.• Working on remote sessions when it’s necessary to not miss some little details of the issue• Assisting and providing the best solution on time• Tracking the tasks• Escalation and providing the relevant information to the senior experts• Searching and investigating in DB (Data Base) for similar issues which can help with the fast resolving of thecurrent issue

Support of software developed for doctors and their patients;• Installing and updating the doctors' software;• Working with doctors on calls;• Remotely resolving the issues