Antonio Ivanovich Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Retail Operations Manager who contributes to developing and maintaining a unified operational and process standard for our global NB stores. * Contribute to one way of working within the global and local retail line of business and support user adoption of applicable processes and tools on all levels of our organization. * Following the retail operating model for a dynamic and growing organization, where we are looking at continuous optimization of high productivity in employees. * Support the development and evolution of critical retail operations capabilities that will improve the consumer and retail associate experience, drive efficiencies and improve key performance metrics * Consult with key stakeholders to understand current operations, research, and benchmark industry best practices, identify opportunities for improvement and take action to implement them * Document and catalog retail experiences, including, consumer engagement and experience(s) best practices, operational processes and procedures for access by regional partners to work towards global standardization * Partner with the regional teams to ensure full adoption of the global standard operating model(s) and track/evaluate business results to create a continuous improvement loop * Partner and support Global Training Team with the development of operational training materials * Liaise with corporate and regional retail partners as an ambassador of Global Retail operations to advocate global unity across NB stores * Partner and collaborate with multiple internal stakeholders across the retail organization to ensure that initiatives around operating tools and procedures are effectively and actively integrated and applied across the NB portfolio of stores * Train and develop teams on NB operational practices * Plan and execute collaborative, educational, and motivational meetings and workshops

Dubai

Analyze relevant KPIs, propose action plans and corrective measures. As well as, review historical sales figures, market trends and demographics and work closely with the RM on setting achievable and realistic targets. Pro-actively contribute to the development and execution of the overall retail department strategy, plans and departmental budgets. Review sales and stock reports by store and liaise with the brand managers to propose action plan, to maximize stock potential and ensure right stock assortments and stock health. Ensure customer service standards are achieved through action plans and on-going development and training of the store managers and teams in inventory management process, and operational procedure; as well as, provide guidance and support to store managers to ensure effective and efficient flow of work Develop strategy to drive sales by monitoring market seasonality, buying trends and ensuring up to date knowledge of the retail industry including competitor, retail partners' performance and consumer trends behavior Conduct store operations audits to ensure operational compliance in all stores; over and above, ensure that stock control/ shrinkage targets are maintained in line with company guidelines Interface cross-functionally with colleagues and mall management to ensure stores and business requirements are fulfilled and strategies are aligned and successfully executed Ensure sales targets and action plans are clearly communicated to the sales team and ensure readiness in the team towards the achievement of the assigned targets. Guarantee adherence to compliance requirements in all areas of operational activities.

Dubai, United Arab Emirates

• Communicating store targets to the team and drives sales to achieve financial objectives• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products• Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback• Monitoring and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner• Tracking and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales• Monitoring and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections• Maintains window and in-store displays to a high standard in line with merchandising guidelines• Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store)• Ensuring accurate stock merchandise and management (stock ageing, stock loss, space management)• Coordinating with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage• Ensuring seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters• Ensuring that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies

North Macedonia

- Direct line management of 5 brand managers and 2 regional managers - Supervising a sales force of 300 sales associates- Hiring sales representatives on a weekly basis- Supporting the sales team in writing proposals and closing contracts.- Creating and launching new retail strategies that resulted in 10% sales increase.- Developing quarterly and annual sales department budgets. - Reviewing operational records and reports to project sales and determine profitability. - Training all incoming sales team members - Promptly resolving specific customer requests, questions, and complaints.- Building long-term relationships with partners to establish business growth. - Attending sales training camp and applying best practices leadership back to the company.

North Macedonia

- Direct line management of 20 store managers- Supervising a sales force of 150 sales associates- Overseeing the operations of multiple offices, stores, or business branches- Guiding, training, and managing store managers - Preparing performance reports for higher management - Organizing and implement regional training programs for all staff across the country- Ensure that all branches follow health and safety regulations, and are fully complaint - Uphold company standards of excellence, guaranteeing quality performance- Collaborating with the marketing team for the planning of large events- Working towards maximizing profits at the supervising branches

North Macedonia

- Responsible for managing the following brands on a country level: Nike, Adidas, Under Armour, Champion, Reebok and Ellesse.- Researching and analyzing consumer behavior, market trends and competitor activity.- Establishing budgets, performance specifications and sales estimates.- Developing and implementing strategies that resonate with the target market.- Planning and executing marketing initiatives including campaigns, events, sponsorships, and corporate social responsibility programs.- Project holder: Increasing product sales and market share.- Measuring and reporting on campaign performance and assessing KPIs - Collaborating with different teams such as marketing, creative, legal, etc.- Overseeing the production of advertisements, promotional materials, and mail campaigns.

North Macedonia

- Maintaining knowledge of current sales and promotions,- Supervising a sales force of 20 sales associates.- Developing quarterly and annual sales department budgets.- Developing a comprehensive training program for new sale associates.- Planning and directing staff training and performance evaluations.- Training all incoming sales team members.- Contacting customers by phone and email in response to enquiries.- Promptly resolving all customer requests, questions and complaints.

North Macedonia

- Ensuring high levels of customer satisfaction through excellent sales service- Maintaining outstanding store condition and visual merchandising standards- Maintaining a fully stocked store- Ascertaining customers’ needs and wants- Recommending items that match customer needs- Welcome and greet customers- Managing point-of-sale processes- Actively involving in the receiving of new shipments- Keep up to date with product information- Accurately describing product features and benefits- Following all companies’ policies and procedures

Bachelor Of Science - Bs, Business Administration And Management, General, 80%

High School Diploma, Economics, 95%