Antonio Linsley Email & Phone Number

Keller, Tx, Us

United States

• Managed the Remote Maintenance and Monitoring team and provided tier 3 escalation for issues from all teams.• Spearheaded Systeem Medical’s migration from one RMM software to another.• Provided comprehensive server and network support to MSP clients, ensuring uptime and reliability of IT infrastructure.• Responded to critical alerts immediately and resolved other, non-critical issues for servers, workstations, and network devices in a timely manner.• Worked on projects to implement new servers, software, and network infrastructure for clients.• Managed security training and phish testing software deployment internally and for our clients.• Led the HIPAA and Security team, creating and implementing internal security and privacy policies to ensure HIPAA compliance.

Plano, Texas, United States

Performed domain migration of email, user accounts, and computers; verified success of data and permissions migration.• Upgraded memory and operating system to Windows XP SP3.• Installed and configured MS SCCM, Symantec Endpoint Protection 11, Outlook 2007/2010, MS Lync, Citrix, and Cisco VPN.• Backed up, wiped, reactivated, and restored BlackBerrys and reconfigured iPhone email settings.• Informed end users of changes resulting from migration and responded to questions.• Diagnosed and resolved issues caused by the migration process.

Consulted with customers to discern their computer and network needs or issues and provided customized solutions and troubleshooting. Performed remote and on-site resolution of operating system, application software, and hardware issues, including viruses, application crashes, email issues, connectivity issues, password resets, and access rights.• Provided technical support over the phone.• Installed, configured, troubleshot, and replaced all types of PC hardware, various versions of Windows, and a wide range of application software.• Resolved network- and Internet-related issues, especially with connectivity, wireless, and permissions.• Removed viruses and installed virus prevention.• Designed and implemented data backup systems; recovered data from backup sources and failing storage media.• Diagnosed and resolved problems with various types of consumer electronics.

Consulted with customers to discern their computer and network needs or issues and provided customized solutions and troubleshooting. Performed remote and on-site resolution of operating system, application software, and hardware issues, including viruses, application crashes, email issues, connectivity issues, password resets, and access rights. Used network monitoring software to monitor client networks for problems, diagnose the cause, and resolve remotely or escalate, if necessary.• Scheduled service calls and provided technical support over the phone.• Installed, configured, troubleshot, and replaced all types of PC hardware, various versions of Windows, and a wide range of application software.• Resolved network- and Internet-related issues, especially with connectivity, wireless, and permissions.• Removed viruses and installed virus prevention.• Designed and implemented data backup systems; recovered data from backup sources and failing storage media.• Diagnosed and resolved problems with various types of consumer electronics.

Las Vegas, Nevada Area

Consulted with customers to discern their computer and network needs or issues and provided customized solutions and troubleshooting. Performed remote and on-site resolution of operating system, application software, and hardware issues, including viruses, application crashes, email issues, connectivity issues, password resets, and access rights. • Scheduled service calls and provided technical support over the phone.• Installed, configured, troubleshot, and replaced all types of PC hardware, various versions of Windows, and a wide range of application software.• Resolved network- and Internet-related issues, especially with connectivity, wireless, and permissions.• Removed viruses and installed virus prevention.• Designed and implemented data backup systems; recovered data from backup sources and failing storage media.• Diagnosed and resolved problems with various types of consumer electronics.

Henderson, Nv

Consulted with customers to discern their computer and network needs or issues and provided customized solutions and troubleshooting. Performed remote and on-site resolution of operating system, application software, and hardware issues, including viruses, application crashes, email issues, connectivity issues, password resets, and access rights. • Scheduled service calls and provided technical support over the phone.• Installed, configured, troubleshot, and replaced all types of PC hardware, various versions of Windows, and a wide range of application software.• Resolved network- and Internet-related issues, especially with connectivity, wireless, and permissions.• Removed viruses and installed virus prevention.• Designed and implemented data backup systems; recovered data from backup sources and failing storage media.• Diagnosed and resolved problems with various types of consumer electronics.

Mcse Server Infrastructure, Network And System Administration

Bachelor Of Science (Bs), Psychology