• Analyze operations business model and propose recommendations regarding cost structure, team member retention, etc.• Develop various financial reports and spreadsheets for sales management review • Implement continual audits and manage Accounts Payable functions using in-house software• Supervise and analyze account activity and delinquent reports at account level, resulting in fewer billing and payment errors as well as a shortened delinquent cycle• Create client tracking system; allow sales team to analyze ongoing customer revenue; aggressively pursue integrated customer relationships • Manage vendor contracts and implement cost reduction strategies• Streamline administrative workflow procedures, manage overall billing process, conduct new client orientations• Perform marketing and promotion of services via PowerPoint and Word Processing presentations, flyers, coupons, cold calls, etc. in order to generate overall profit• Manage facilities, e.g. equipment repair, ordering materials, Meridian System Phones, etc.

•Provided superior customer service•Coordinated daily production schedule with management; managed workflow for all team members and directly supervised all employees•Supervised and facilitated all production processes; managed production issues with Senior Managers and vendors at other Kinko’s locations•Operated state-of-the –art equipment with skill and expertise•Technology Contact•Participant in weekly market and district technology meetings•Escalated technical support service calls and monitored and maintained telecommunications •Maintained branch network closet and resolved technical issues with speed and accuracy