At Galapagos Federal Systems, leadership in technical problem resolution and IT support strategy development is at the forefront of my responsibilities. My role as Computer Support Specialist V involves managing the smooth operation of IT systems and a skilled team of 11, ensuring rapid and effective user support alongside infrastructure management. The adept handling of complex support tickets and the implementation of robust support strategies define our team's success.Previously as a Field Service Representative, I honed my expertise in tactical software deployment, contributing to the precision of targeting systems in high-stakes environments. This experience, complemented by proficiency in vulnerability assessment and various security frameworks such as eMASS and NIST, has cemented my capabilities in safeguarding information systems and enhancing organizational cybersecurity posture.
Listed skills include Leadership, Military, Microsoft Office, Training, and 61 others.