- Building strong and lasting relationships with clients- Manage a portfolio of complex accounts and serve as the point of contact for these accounts- Assist clients with ongoing projects and help them address issues and problems

• Manage work efforts to contract specifications.• Develop quality work product(s) and documentation.• Support delivery assurance practices by participating in periodic project reviews and audits and maintaining accurate and timely project reporting.• Anticipate and communicate project risks.• Interface with client leads and become a trusted advisor or confidant to the client.• Perform costing and pricing financial analyses.• Identify, document, and build up costs in an as-is environment. Forecast and predict cost break-downs in proposals or future-stated environments.• Lead sub-project teams as required.• Cultivate successful client relationships.• Support Capgemini business development efforts in expanding business. Identify new or additional revenue opportunities with current clients.

• Develop a growth strategy focused both on financial gain and customer satisfaction• Conduct research to identify new markets and customer needs• Arrange business meetings with prospective clients• Manage sales activities across different countries• Promote the company’s products/services addressing or predicting clients’ objectives• Prepare sales contracts ensuring adherence to law-established rules and guidelines• Keep records of sales, revenue, forecast, pipeline, invoices etc.• Build long-term relationships with new and existing customers

- Pro-active sales to new clients and existing accounts for REFINITIV Enterprise Solutions for financial institutions and corporations.- Develop and lead large scale sales opportunities, through the full sales cycle, with the specific goal of offering the client a solution that will benefit his workflow.- Lead customer presentations, workshops and meetings for the purposes of winning new business.- Work with Account Managers to develop and execute sales strategies for REFINITIV’ accounts.- Collaborate with Product Teams to create, develop and implement desktop concepts for clients.- Develop and maintain client relationships at all levels of an organization.- Maintain accurate customer contact and opportunity data in CRM.

The Technical Account Manager (TAM) plays a key role assisting the sales to ensure that the technical specifications & premium services are clearly defined, documented and proposed in the pre-sales. The role is aimed to facilitate a smooth presales or migration process and sign-off for complex projects and it's the technical service escalation contact point for account management.Key Responsibilities- Prepare and deliver customer and marketing presentations highlighting the value of proposal to address customer’s requirements. - Develop customer-specific value propositions highlighting benefits and differentiators of solutions. - Collaborate on Customer opportunities with Account Manager, Sales and Product Management. - Monitoring the level of customer satisfaction and market evolution to identify new trends and opportunities, to promote enhancements to existing services or to support development of new ones - Support the transformation of customer requirements into customized solutions. - Design of technical solution for customers, in respect of the feasibility of practical applications, corporate standards, the timing and the project budget. Engineering of bids for major national and international clients. - Engage with customer to develop, understand their requirements and drivers, creating compelling proposal and bid material.

Performed with effective activities in outright propositions, known for business acumen in pre-sales activities and sales execution. Key player in retention activities taking ownership on every single issues raised by the end user (not necessarily technical).•Identified and developed business opportunities in the outright space•Leaded and managed most important implementation projects for accounts in my portfolio, coordinating internal resources and customer stakeholders to ensure the delivery of the expected quality of service.

As a Senior Technical Specialist S&T EMEA West, I’ve developed an in-depth knowledge of the solutions, the technology and the products dedicated to the “Sales and Trading” area and with this role I’m acting as key contact for both clients and colleagues in every complex projects that requires high level involvement and expertise.I’m working closely with Solution Architects, Project Managers and Account Managers both during the pre-sales activity and the project delivery.Moreover, I’m also acting as second level support solving relevant issues related to the biggest customers in EMEA West.

I’m also working as Technical Deployment Specialist in the Thomson Reuters strategic plan dedicated to the launch of the new Thomson Reuters offer for the Sales & Trading area: collaborating constantly with both local and central development teams, I’m carrying out all the activities for the internal alpha testing and I’m acting as consultant with the main Italian customers for the execution of a successful client beta testing.

• Second level support for Thomson Reuters customers across Italy• Local reference and support for Italian Customers for Global Help Desk located in Geneva • Consultancy and support to both Technical Account Managers and Account Managers for customers proposition, customers projects and service/support• Management and coordination of the Preventive Maintenance Program across all customers in North Italy, liaising with Customers IT Managers • Quality Monitoring of Outsourcers activities at our customers’ sites • Training and Certification of outsourcers partners• Organization and Implementation of both internal and external projects.

Lan Administrator and Consultant including on-site help desk