Antonio Murru Email and Phone Number

Oversee the entire operations of the hotel;Support and work with all Head of Departments in all aspects of running this hotel; Ensure SOP implementation in all departments and check the same during routine operational checks.Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.Dealing with Suppliers / Vendors for quality products.Inspecting all departments for SOP implementation.

•Managing and training the concierge, night auditor and team of receptionists •Liaising with other departments & with external partenrs•Scheduling your staff rota •Dealing with customers, including handling complaints when they come to the desk •Troubleshooting emergencies

•Support the Lifestyle Manager on his daily tasks.•Greet and meet the VIP guests and satisfy their requests.•Coordinate and support the front service agents and the reception team.•Ensure prompt resolution of customer complains.•Act as a link between the Lifestyle Department and the other hotel departments.•Manage, train and develop Lifestyle team members.•Supervise, update or create new standard operating procedures for the Lifestyle department.

•Cover the General Manager role on PM shifts.•Coordinate all the activities of all departments. •Manage, train and develop front office team members.•Ensure prompt resolution of customer complaints.•Responsible for the safety and security of guests in house.•Achieve department’s targets.•Developing high standards of customer service.•Supervise all working in progress and other matters in all departments and ensure the furtherance and/or completion of the same.

•Oversee the entire Front Office operation to maintain high standards•Serve as a point of contact for regular and VIP Guests•Complete Night Audit duties•Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities•Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy•Represent the Hotel Manger and other senior managers in their absence, taking full responsibility of the hotel•Manage, record and promptly resolve issues or emergencies that arise•Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area•Act in accordance with all security and emergency procedures and manage the instigation of these, as required•Compile adequate handover to Early staff / Duty Manager•Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts•Act in accordance with policies and procedures when working with front of house equipment and property management systems•Conduct annual and mid-year Appraisals with Team Members•Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

·Supervise the efficient operations of reception including check in/out procedures·Support team members in handling guest requests and enquires to ensure a positive outcome is achieved.·Ensure that the Front Office Manager is kept fully aware of any relevant feedback from Guests and/or other departments·Advise team of any special events or VIP Guests in the hotel for events or for general accommodations·Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork·Maximize room occupancy and use up-selling techniques to promote hotel services and facilities·Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties·Act in accordance with fire, health and safety regulations and follow the correct procedures when required·Act in accordance with policies and procedures when working with front of house equipment and property management systems·Follow and adhere to company brand standards

Manage and maintain the administration of all front office departament and Hk departament.Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policyDeal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mailMaintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towelsMonitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as requiredProvide reports, as required, for hotel managementEnsure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy

Explain to individuals and groups the details of financial assistance available to college and university students, such as loans, grants, and scholarshipsAnswer clients' questions about the purposes and details of financial plans and strategies.Implement financial planning recommendations, or refer clients to someone who can assist them with plan implementationReceives checks, cash, bankcards or other negotiable instruments in payment of fees or charges; verifies amounts and endorsements; issues receipts. Accepts checks for cashing; verifies endorsements and acceptability; makes change. Enters transaction data on accounting system terminal; consults database to check status of financial accounts or verify information when necessary. Counts cash drawer upon opening to verify amount; ensures enough cash is kept in drawer for daily needs by ordering from vault. Assists with related activities such as night deposits, check disbursements, collections or similar duties. Conducts a variety of customer service tasks which may include providing account balances, transferring funds, tracking deposits and various record changes. Maintains and accounts for cash drawer and daily transactions; reports discrepancies. Answers questions and provides information to customer, staff and faculty about fees, procedures, policies or related issues.