• Customers support diverse kinds of companies such as healthcare clinics, financial companies, law firms, investigation laboratories, and automotive dealers at different locations throughout MDV.• Management of Cloud Azure, Office 365, G-Suite.• Security management. and implementation. DRP and BCP.• Projects Management, development, deployment, and Continuous Improvement.• Support using Ticketing System, RMM Kaseya, ITGlue, Autotask.• Management, development, migration Cloud to On-site to Cloud and Hybrid platforms working with Office 365, G- Suite, Exchange, SharePoint.• Management, development, deployment of Microsoft Active Directory, VMWare, Hyper-V• Network Installation and Management Cisco, Meraki Dashboard, Watchguard, SonicWall, Barracuda. DHCP, DNS, O365 Tenant Setting, VoIP, Domain administration, Switches, Routers, ISP setting.• Management of Veeam Backup, Datto, Synology NAS, Dell, and HP SAN.• Development of Documentation and Policies for compliance with Security standards such as HIPAA, ISO 27001• Development, Deployment, and Management of Network infrastructure.• Migration of Windows Servers 2003, 2008, 2012, 2016, 2019 and Workstations XP, Windows 7, Windows 10.• Set and Install MS Surface, iPad, iPhone, Android Phones• Maintenance for applications, QuickBooks, Sage 50.• Maintenance and support of MS Office Applications all Versions, including Outlook, MS Project, Word, Excel, Access, Publisher, MS Team, Skype.• Management of Ticket Systems, Escalation, and management of third-party support.

• Administration of Multiple Tenants on the Office 365 platform for diverse Organizations, Small and Medium-size Businesses• Migration of Platform on MS Exchange 2010-2013 to Exchange on Cloud - Office 365• Migration of Mailboxes PST files to Cloud• Upgrade of Windows Domain and Servers from 2003 to 2012 – 2016• Administration of Active Directory, Users and Computers, GPO, Exchange 2007 - 2013 - O365 on-site and Remotely for Multiple Clients• Backups Management on Cloud and On-Site for Multiple Clients using EaseUS, Acronis, Intronis, Mozy• Remote and on-site Customers Support – Windows XP _ Windows 10 - Mac• Maintenance – Patch Management with WSUS WorkStation Windows XP to Windows 10 and Windows Severs 2003 - 2016• Management Cloud Infrastructure Management Exchange Hybrid, Office 365• Management of Network, LAN/WAN, Wi-Fi, VPNs• Management of Virtualized Infrastructure VMWare, VMWare View, Hyper-V• Administration of Mobile Devices iOS, Android, Laptops, and MacBooks• Management of Network Devices, Ubiquiti, Cisco Platform, Switches and Routers, Firewall SonicWall, Barracuda echo, Cloud PBXs.

Budgets management for Infrastructure Technology, Communications, and SoftwareCloud Infrastructure Management Exchange Hybrid, Office 365Management of Network, LAN, Wi-Fi, and WANManagement of Virtualized Infrastructure VMWare, VMWare View, Hyper-VAdministration of Microsoft Active Directory, GPO, Windows, Linux Red Hat, Windows WS, IOS and Android Devices, Cisco Platform, Switches and Routers, Checkpoint Firewall, Avaya PBX, and IVR.Management of Information Security training for the userImplementations of ISO 27001 Security Standards, Procedure and Policies Documentation,Implementation of ITIL V3 Foundation ProcessesResponsible for the Management of 30 physical servers and 50+ virtual serversResponsible for system and file-level backups with an offsite Disaster Recovery.Coordinated Design and implementation of Business Continuity PlanningArchitected key systems in new virtualized clustered environments to reduce downtime riskSOP - Business Unit Standard Server Patch Document for all Windows Servers.SOP - Business Unit Standard QA Process Patch Document for all new Windows ServersPlanned, tracked, and updated daily and weekly progress, including all patching requirements.PowerShell & VBscript to scan servers after a build and verify in Excel.Supported Wintel Server Requests (3rd Level Engineering)McAfee Antivirus, Endpoint Protection, DLP software to all Servers and ePolicy Orchestrator for Windows and Linux Distributions of about 120 Devices.Standard Server Build Document for all new Windows Servers.Company Standard Server Build Document for all new Linux Servers.Company Standard QA Process Document for all new Windows Servers.SOP for Linux Servers and documented all the installation steps.SOP for shutdown & startup procedures for the preparation of the server in cases of electric power failedChange Control and/or meetings regarding risks, expected deliverables, and weekly project status.Information Security training for all users

Diseño, Instalación, Configuración, Mantenimiento y Administración de Redes, 12 enlaces WAN y 12 LAN con Casa matriz y Sucursales, unas 500 Estaciones de trabajo Windows, Servidores Windows con 2 controladores de Dominio, Exchange Server 2000, SQL Server, Configuración de Clientes Oracle, Forms, Developer , SQLNet, Microsoft Office, Implementación de VoIP sobre Frame Relay con Dispositivos Cisco, Administración de Firewall Lucent de Avaya, PBX Ericson, Investigación, Soporte y Coordinación del personal adscrito al departamento para monitorear las tareas de Soporte de Usuarios, Clientes e Intermediarios, Colaboración con las áreas Organización y Métodos, Desarrollo y Administración de Sistemas en el levantamiento de información de los procesos.

Soporte para la Embajada Francesa, Representación Militar de USA en Fuerte Tiuna, Comandancia General de la Armada, Guardia Nacional, Comandancia General de la Aviación todos con Redes en ambiente Windows, CECONACEDE en Miraflores, Soporte a Seguros Avila, conectividad de equipos PCS’s con Sistemas 36 IBM, Data General Aviion y otros clientes. Instalación y administración de redes sobre servidores Novell Netware