Antonio Parente Email & Phone Number

Responsible for driving sales, revenue, and operational execution of a world class TPA and provider of unmatched automotive F&I warranty products and service. MAG is an industry disrupter tying in world class customer experience with innovative technology to offer the market the most exceptional products available,

New Albany, Indiana

Responsible for all operations of a best in class TPA for extended warranty products in the automobile industry. Maximus Auto Group provides traditional warranty products such as GAP and Service Contract, as well as ancillary coverage's like tire, wheel, windshield, paintless dent repair, and key replacement. Some key areas of responsibility.

AIG

Responsible for the service delivery experience across all clients and products for AIG Warranty. Develop and lead management staff towards executing against both company and client goals. Some additional responsibilities and achievements are:- Improved NPS score by 40%- Designed and implemented new CRM tool to improve efficiencies and customer.

Service Net

Responsible for Customer Service production performance accross multiple departments as it applies to the achievement of corporate and client based goals. Actively develop management staff in an environment that champions continuous improvement. Identified and implemented process improvements to current workflows. Responsible for directing and coordinating.

Oversee day to day Operations of a 200 seat inbound/outbound call center. Innovative, creative, and motivated full charge Operations Manager responsible for all aspects of the customer relations management, client satisfaction, and final product delivery, including:- P&L responsibility for a $7MM+ annual budget-Managed up to 15 person management team and.