Antonio Renderos Email & Phone Number

Toronto, Ontario, Canada

Enhanced the retail experience in our call centre by providing best-in-class service and value-added solutions to our customers.Promoted Rogers & Fido brands, including Rogers Mastercard.Engaged and grew the customer base with personalized communication and outreach to customers via phone calls.Operated with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals.

Mississauga, Ontario, Canada

• Held meaningful conversations to understand their needs and offer the right products/services to meet them.• Quickly identified and solve problems on the spot to address account inquiries while providing technical and troubleshooting support.Spent time engaging in career coaching and learning activities to accelerate your growth.Helped customers meet their needs and solve their concerns.Capability to think critically on my feet, multi-task and thrive in a fast-paced environment

Built and managed daily sales plan for the department.Demonstrated and followed up on execution of visual compliance standards, store maintenance and pricing standards.Created and reviewed weekly scheduling for team members.Led the customer experience to develop relationships with customers and provide coaching to team to ensure the same standards are met.Created development plans for the team, through setting expectations, communication, support and coach performance gaps, feedback, and ongoing support.Completed and held team accountable to complete required training within timeframes.

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area