Antonio Reyes Email and Phone Number

- Led the design, implementation, and optimization of CI/CD pipelines and backend services, enhancing the efficiency and automation of deployment processes.- Managed and optimized cloud infrastructure on AWS and GCP, ensuring reliable and efficient operation of internal business process automation tools.- Mentored and guided an intern, overseeing their development and contributions to IT infrastructure.

Assisted with website development, contributing to the improvement of hopeww.org. Configured and maintained Office 365 & Azure AD environment, streamlining user management and enhancing collaboration capabilities.Provided technical support to employees, resolving hardware and software issues efficiently.Collaborated with IT Managed Service Providers to set up managed IT services, optimizing IT infrastructure and enhancing operational efficiency.Implemented Mobile Device Management (MDM) for a fleet of 35 devices, automating enrollment and ensuring secure device management.

Managed key accounts and maintained relationships through regular communication and personalized support.Ensured accurate and timely order processing and shipment tracking by coordinating with LTL trucking companies.Provided top-level customer service, resolving inquiries and concerns promptly and effectively.Managed orders via 3rd party e-commerce websites, ensuring seamless transactions and customer satisfaction.Implemented a color-coded system to streamline order pickup by trucking companies, reducing errors and improving efficiency.