Antonio Reyes Email and Phone Number

• Developed, programmed, and tested phone, email, and tablet surveys based on client requirements and specifications• Extensively utilized MS Excel and its advanced functions to manipulate, manage, or create large amounts of survey data• Wrote and debugged programming scripts (using Excel VBS, SPSS, Batch, Uncle Professional, and other specialized software) to automate and accelerate data tabulation processes enabling quick and efficient generation of ready-to-analyze Excel or Word data files and assisting in other critical tasks• Oversaw large polling projects for municipal, provincial, and federal elections, as well as other individual polls that utilized an IVR (Interactive Voice Response) system• Was involved in survey development, interacting directly with clients from the health, financial, and telecommunications industries, and from various branches of government• Developed streamlined processes for managing large tracker projects from their initial development and QA, through to fieldwork and final client deliverables• Provided training and on-the-job guidance for new programmers, helping ensure all projects are completed correctly and in a timely manner• Gained expertise in Voxco Design & Command Centre, a comprehensive multi-channel platform for creating and implementing surveys, facilitating data collection, web reporting, and other surveying tools• Coordinated closely with teams of programmers, coders, call-centre employees, web developers, research analysts, project and client managers to ensure projects run smoothly and within the timeframes• Utilized Geographic Information System (GIS) software to populate data based on geographic characteristics pertinent to market research

• Performed market research and customer satisfaction interviews using specialized phone surveying tools on behalf of a wide variety of clients such as Telus, Ontario Ministry of Colleges and Universities, and YMCA• Effectively communicated with staff of all levels of management using different mediums of communications• Utilized online and telephone search tools to locate contact information of desired respondents • Worked on off-site locations to conduct face-to-face survey intercept projects on behalf of clients such as York Region Transit, Toronto Transit Commission, and market research firms• Assisted in quality assurance and optimization of survey projects by providing valuable feedback

• Assisted hospital staff with computer issues and responded to fix and troubleshoot problems, ensuring hospital operations run smoothly without technical issues• Performed repair, maintenance, and set-up tasks such as “ghosting” on hospital computers• Learned I.T. processes and best practices; worked closely with a team of other I.T. specialists, as well as web developers and application programmers

• Utilized Adobe Photoshop and other graphical design software to design, create and edit logos and emblems for team apparel and uniforms for work or school purposes• Performed various administrative and retail duties such as inventory management and data entry