Antonio Smith Email & Phone Number

A highly motivated IT Support Tech, Licensed and Certified from Baltimore Cyber Range. Successfully certified in CompTIA Network + and CompTIA Security +. Developed skills in Security Controls, Monitoring Performance, Information Technology, Computer Hardware, Ticketing Systems and Resolving Issues. Analytical Skills in Cybersecurity Hardware Installation and Network Security. Seeking challenging career opportunities in the field of Information Technology. Strong interpersonal communication and time management skills that allow for effective customer service management and IT problem-solving. Exceptional ability to learn and master new technologies.

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  Program Manager

  Servicesource, Inc

  Jul 2017 - Present - Lorton, Virginia, United States

  Supervising a team to ensure duties were complete and documentation was precise, regularly.Completing documentation in the form of data input, attendance reports, incident reports, quarterly reviews, expense reports, and all other supporting documentation.Printing confidential documentation and filing the information properly in a secured space.Maintaining compliance by completing required trainings, ensuring team trainings are completed in a timely manner, following HIPAA policies, remaining familiar with state and federal regulations, and updating required annual information.Maintaining professional communication with multiple parties to ensure the integrity, dignity, and respect of all individuals were upheld.Completing regular evaluations of team to continue to improve work conditions.Attending regular meetings, providing progress updates, and writing Individual Support Plans to be reviewed by the Quality Improvement team. Meeting mandatory deadlines for all documentation and paperwork using efficient time management and organizational skills.Valued member of the Leadership Development Program to enhance leadership skills and encourage succession of the strategic plan.Tracking and maintaining petty cash for the site, as well as expense reports in Concur and NetSuite.Creating spreadsheets in Excel to organize and track important information.Working alongside IT department to resolve technical issues for the team. Interviewing candidates for job openings and communicating with HR team regarding progress of interview.Participating in job fairs by interviewing candidates at a fast pace, back-to- back and writing review on the candidates to provide to the HR team.