System Administration:• Administered Active Directory (AD), Exchange, Office 365, VPN, VMWare ESXI, WDS, Windows Server, and deployed gold images for PCs and Macs, including migration to Microsoft Office 365.• Maintained computers, local area networks, server hardware, operating systems, software, and related IT peripherals, performing preventive maintenance, testing, and repairs.• Managed user accounts, deployment, and terminations to enforce access controls and data security.Network Administration:• Migrated and managed Cisco Firepower Threat Defense (FTD), Firewall Management Center (FMC), Meraki Access Points, Switches, and Meraki MX Firewall. Unifi, Ubiquiti• Configured and deployed Cisco Anyconnect VPN and Azure VPN for secure remote access.• Upgraded wireless network from Aruba to Meraki Access Points, performing WiFi analysis, channel analysis, and spectrum management.• Implemented Radius authentication and used 7Signal WiFi management and Mobile Eye for WiFi analysis.Support and Troubleshooting:• Provided efficient tier 1, 2, and 3 support for users and executives, resolving issues related to Mac, Windows, email, Radius authentication, domain joining, and mobile devices (iOS iPhone and Android).Asset Management and Documentation:• Managed desktop hardware standards, inventory, and documentation to optimize asset management.

• Advanced experience with Windows XP, Vista, 7, Mac OsX. Strong with Windows.• Troubleshot, maintained and provided helpdesk support to more than 20 users.• Cisco router and switch setup.• Set up backup servers for all users’ desktops to backup to server, Helpdesk support over the phone, email and remote desktop using LogMeIn and IT Consulting• Used Virtual Machine and Boot Camp for users that needed more than one OS on there PC or Mac (VMware Fusion(Part-Time Consulting)

• First IT DAQRI hire.• Overseeing all facets of support for Mac OS X, Linux, Windows XP, Vista, 7, 8 & 10 VMware, Virtual Machine VMWare/ESXi hosts, FreeNAS, Cisco Meraki, AWS Route 53 and S3 , PBX, Directing all phases of Asset Management, including Documentation, Reporting, Hardware Deployment, Data Backup, Data Retrieval, and related fields.• Serving as the Team Lead of the support team – training and motivating 5 support personnel.• Managing the Purchasing, Configuration, Installation, Maintenance, Troubleshooting, Upgrading and Replacing of Computer Hardware and Software, including Workstations, I.E. Hard Drives, RAM, CPU, Motherboards, DVD/Blu-Ray Drives, Monitors, NAS Drives, Imaging, Backups, Hard Disk Wiping, and Obsolete PC Equipment Disposal.• Supporting all Mobility Operations, including Deployment, Repair, Jailbreaking, Rooting (Device Testing for QA), and Device Wiping.• Administering LDAP, Asterisk FreePBX servers, Exchange E-Mail O365, and Cloud Services, including AWS, BetterCloud, and G-Suite (Google Apps).• Managing and maintaining Apple and PC/Dell Hardware, Managed large scale purchasing accounts SHI, CDW.• Setting up all VOIP telephone systems, including Cisco, Polycom, and related vendors.• Managing and tracking user support tickets, issues, and requests using Freshservice, Freshdesk, and Samanage.• Programming new user and system administration interfaces using Powershell, Basic Bash and Java scripting.SIGNIFICANT ACHIEVEMENTS:• Network monitoring and maintaining the infrastructure of 9 worldwide offices (Los Angeles, Vienna, Austria, Dublin, Ireland, Vienna, Austria, UK, and the US), including Site to Site VPNs, L2TP, Cisco Networking, WiFi Networking, and VLANs.• Dramatically increasing the efficiency and duration of imaging computers. • Increased efficiency in automating the provisioning of new user and deprovisioning of old user accounts, using OKTA, BetterCloud with Google.

• Support for Windows XP, Vista, 7 & 8, Mac OsX, VMware, Virtual Machine.• Procurement, Service-Now Ticketing Documentation, I.T. Asset Management, Microsoft System Service Center for Software Managing and Provance.• Repairing, Upgrading and Replacing Computer Hardware, I.E. Hard Drives, RAM, CPU, Motherboards, DVD - Blu-Ray drives, Monitors, and NAS drives, Imaging, Backups, Wiping, and Disposal of old and damaged PC equipment.• Remote Desktop, Networking, LAN’s, VPN Access Setup, Avantel, Cisco Anyconnect,Bomgar, Logmein.• Support for iOS, Android, Blackberry Windows Phone, and Tablets.

• Windows 2000, XP, Vista, 7 and Mac OsX Helpdesk and various computer supports such as Virus/Spam removal, upgrading hardware components i.e.: (RAM) Random Access Memory, (HDD) Hard Disk Drives, CD-Rom Drives, & CPU/Motherboard Swapping.• Installed multiple operating systems using Virtual Machine software on PC’s and Mac’s (VMware Fusion)• Setup remote access across all PC’s and Mac’s using LogMeIn and native remote access software.• (LAN) Local Area Network setup for all PCs, Macs, Routers, Switches, Printers and Scanners.• Prepared workstations for employee users to start.• Maintained YesVideo servers running a custom Version of UNIX OS.• Troubleshot customer hard drives and tested them before sending out to the clients.• Worked out of a web based workflow system that kept track of what work was done by every employee.• Scanned pictures and other content into digital content.• Converted legacy media into digital media.• Followed workflows to convert and archive.• Analog media to digital media.• Watched content for QA to ensure there were no tracking issues or errors.• Used photo-editing software to remove dust and age in photos.Scanned pictures and other content into digital content. Convert legacy media into digital media. Follow workflows to convert and archiveAnalog media to digital media. Watched content for QA to make sure there were no tracking issues or errors Used photo-editing software to remove dust and age in photos.

• Troubleshot Windows XP, Vista, 7, Mac OsX, Server 2000, and 2003.• Used and worked out of ticketing system, ran network Infrastructure with fiber switches, installed enterprise routers and switches.• Server maintenance and hardware replacements.• Served two session 2006 and 2007.