• Currently Part of the BT Net Validation team ensuring that orders are quality checked.• Customers are provided with clear and concise information from order to delivery.• Processing and validating orders for BT Net, speaking to customers daily and liaising with customers.• Completed training with a team abroad to complete the initial validation process and continue to support daily.• Daily stats produced for Senior Management to enable us to identify any key areas requiring… Show more • Currently Part of the BT Net Validation team ensuring that orders are quality checked.• Customers are provided with clear and concise information from order to delivery.• Processing and validating orders for BT Net, speaking to customers daily and liaising with customers.• Completed training with a team abroad to complete the initial validation process and continue to support daily.• Daily stats produced for Senior Management to enable us to identify any key areas requiring focus and monitor the overall team productivity.• Assist with monitoring of the inbox and responding to any queries and escalations that may arise.• Use salesforce to highlight any issues with orders that have been sent back to sales to rectify and resubmit for processing. Show less

• Dealing face to face with customers based at various train stations throughout central London

• Liaising with schools and academies throughout the UK • Implementing new ideas to improve the way the team work on a new Salesforce system• Creating, developing and implementing training materials to assist new members of the team• Creating and producing analytic reports to assist with the day to day requirements of the role • Liaising between the schools and cross-functional internal teams to ensure the timely and successful delivery of recruitment advertising online

• Co-ordinating students’ details and liaising with National Careers Advisors • Data entry of CVs and inputting onto a database• Data entry of client details onto the National Careers Service Database (CRM)• Managing and handling student queries• Maintaining office diaries for Learndirect / National Careers Service • General day to day office duties including filing and telephone duties• Assisting tutors with their requests.

• Responsible for handling escalations that were highlighted to the Escalation Team• Ensure that duties are completed within strict timeframes. • Ensure to rectify the issue that had been escalated.• Delivering presentations of data analysis at key meetings• Coordinating team conference calls• Carrying out performance reporting at a Global level• Assigning engineers to customer sites• Arranging delivery of customer equipment• Coordinating delivery of equipment… Show more • Responsible for handling escalations that were highlighted to the Escalation Team• Ensure that duties are completed within strict timeframes. • Ensure to rectify the issue that had been escalated.• Delivering presentations of data analysis at key meetings• Coordinating team conference calls• Carrying out performance reporting at a Global level• Assigning engineers to customer sites• Arranging delivery of customer equipment• Coordinating delivery of equipment around the world• Dealing with different cultures and ways of working in relevant countries• Monitoring key performance Indicators• Collating and compiling reports for senior management• Dealing with senior management at a senior level Show less

• My role involved dealing with clients and assisting with their weekly payments.• Processed benefit cheques that would then be sent out to the clients. • Worked on the counter where I would interview clients when they had issues regarding payments and also dealing with any queries they had.