Contractor for LATAM Airlines for CROAMIS Air Cargo SoftwareSome of the tasks are: • Conduct requirement workshops with customers on their needs related to Air Cargo Systems. • Document functional requirements, business process, interface requirements. • Provide trainings and systems demos to clients and end users at different locations.• Review training material and user manuals• Develop business scenarios and test cases for the system

Responsible for Electronic Billing Solutions implementation, for Latin America and Europe customers. Direct involvement in software deployment and configuring; enable systems comms between ERP and RTC, and further cloud configurations. As Technical Consultant, performed duties as client liaison. Assisting in the correct project deployment, making sure the client is always served and up to date of all the current events, including server setup, connectivity deployment, systems link… Show more Responsible for Electronic Billing Solutions implementation, for Latin America and Europe customers. Direct involvement in software deployment and configuring; enable systems comms between ERP and RTC, and further cloud configurations. As Technical Consultant, performed duties as client liaison. Assisting in the correct project deployment, making sure the client is always served and up to date of all the current events, including server setup, connectivity deployment, systems link validity, QA testing and feedback, and final production release. • Layout design with the client, according to their specific needs, developing solutions ins C# - Jasper Reports. • Induction leader, in charge of briefing the new collaborators into the company processes and overall production processes. • Cross-referencing all the information available from the client and production, in order of implementing continuous growth of the system, optimizing in terms of time consumption and quality data output. Show less

• Process of the tickets and route them to the proper domain and technical engineer, and get feedback to the automation program for automation opportunities.• In charge of monitoring the incoming flow of cases what went through automation.• Role of quality assurance analyst • Problems detection, audit, and route cause analysis, investigating new ways to automate alarms.

• Part of the Automation Project for My Oracle Support (MOS) platform.• Involve on the development of the automation being part of a triage team.

Internal Technical Support • Internal support (on the stores) most of the time I travel all over the country to the different stores• Build up the billing system (Linux)• In charge of the network installation when a new store opens. • The maintenance of the system and internal support.

• Started as an intern for 3 month, then work as part of the support team.• My duties involve field visits to other clients and help them with technical issues (mostly hardware and networking)