Antonio Vasquez Email & Phone Number

Falls Church, Virginia, Us

• Maintains the operational functionality of production servers (web and database) hosted on VMs through vSphere. Applies system patches, upgrades hardware and software as required, and troubleshoots any network layer issues found in cooperation with other sections overseeing network operations.• Facilitates, maintains, and troubleshoots database and remote workstation access for numerous personnel through Remedy ticketing system via RDP, and repairs deficient personnel devices as necessary.• Assists in establishing new user workstations connected to classified networks via imaging hard drives, establishing domain access, and verifying network connectivity and application functionality.

Falls Church, Virginia, Us

• Responded to customer-submitted trouble tickets through Remedy or phone call for various layer issues across three different network classifications.• Facilitated workstation domain membership, client software functionality, network connectivity, messaging capability, user account permission assignment, equipment disbursement, shared resource accessibility, government-furnished mobile phone functionality, and LAN connectivity for customers across a small campus of offices and SCIFs.• Maintained compliance with network security, group policy, and PKI certificate requirements.

• Completed a Network Development Engineering training program with TLG Learning funded through VET TEC.• Certified in Network+, Linux+, AWS Cloud Practitioner, and learned the essentials of Python programming.

Seattle, Wa, Us

Cloud Support Engineer I - Amazon Web Services (May 2022 – October 2022)• Provided technical assistance to customers over phone, chat, and email for various AWS cloud services, such as VPC, IAM, EC2, and Auto Scaling.• Garnered basic level knowledge on container services, such as ECS, EKS, ECR, Docker, and Kubernetes.

Arlington, Virginia, Us

Systems and Network Specialist - US Army, Fort Hood, Texas (October 2020 - March 2022):• Constructed and maintained 5 different virtualized networks that were utilized in live training exercises across several units within the post.• Applied server patches and maintained image baselines on workstations in order to meet company standards for cybersecurity practices.• Installed, configured, and troubleshot physical / virtual computer systems and servers in order to achieve unit directive of ensuring 24/7 capability during missions.Helpdesk Technician - US Army, South Korea (September 2019 - October 2020):• Oversaw and maintained over 70 operational workstations across four different network classifications for both American and allied forces to facilitate proper data dissemination.• Troubleshot system faults submitted through a trouble-ticketing system by end-point users including cable assembly repair / replacement (fiber optic and Ethernet), VoIP configuration, Active Directory user account set-up, domain access, and network layer issues.• Provided instruction and guidance on proper policies and procedures to operators of these workstations in order to achieve more efficient resolution of tickets and encountered issues.