Antonio Arroyo Email & Phone Number

Miami/Fort Lauderdale Area

Property management - Section 8 program - Low -Income Housing Tax Credit Program (LIHTC)

Miami Beach, Fl

Manage the entire life-cycle of the leasing/sales process. Check applications for approvals (i.e. credit check, rental history, etc.), check leases and follow-up with applicant regarding status. Follow-up on prospects unable to close (phone calls, “thank you” notes, etc.). Collect processing fee, application fee and security deposits, etc. Post rent; maintain accurate and up-to-date property accounting and collection records.Responsible for the day-to-day activity of the Maintenance, Front Desk, Security and Valet staff. Coordinate services with vendors and resolve issues to ensure that the office performs in an orderly, efficient manner.Develop and maintain an on-going resident retention program.

Hollywood,Fl

In August of 2011, we started as a small bakery supplying artisan breads to customers throughout Fort Lauderdale. Over time we have evolved into a neighborhood gathering spot serving up made-to-order breakfasts, lunches and everything in between. Get it to go, dine in or have it catered. We do it all!You will find real kitchens where over 40 types of fresh herbs, fruits and vegetables are chopped daily. You'll see the stove's open flames where eggs are scrambled to order, salads being hand-tossed and ovens going all day long, filling the cafes with the aroma of freshly baked breads and sweets.Our passionate and welcoming Breadheads are the heart and soul of our brand, making our guests feel at home and connected to their neighborhoods. Opening our doors to people from all communities. Nurturing friendships over a cup of coffee. Being tantalized by the aroma of cookies and breads fresh from the oven. We are extraordinarily passionate about our food and it shows in every detail and dish! Of course we work hard. We’re fast – our guests have busy lives. But we’re also casual dining - we still believe in delivering food to the table. And guests can enjoy special touches like real tableware – a nice break from today’s plastic, self-service world. So whether our guests log on to the free wifi and linger over their electronic device during breakfast or they come in for a quick lunch, we’re there to serve them promptly.

Aventura, Florida

Manager (Portfolio of 3 Residential Buildings - 301 units, Storage Facility - 698 units, Marina - 17 slips) Responsible for meet and greet, showed units to potential residents; process applications for approvals, credit check, rental history, interview and prepared leases. Prepare annual budgets and income projections in a timely and accurate manner.Generated new leads by Direct Mail, Google AdWords and Social Media.Collected fees and rents and post into management software system.Contacted tenants to collect overdue rent; served notices regarding past-due rents and issued non-payment of rent notices; served eviction notices and conduct auctions.Experience in Low Income Housing Tax Credit (LIHTC)

Miami Lakes, Florida

Managed 2 Supervisors and 30 Intake Coordinators in analyzing and assessing beneficiaries for Federal and State programs in an inbound/outbound contact center environment. Directly responsible for service levels while maintaining and growing customer base. Constant call monitoring to provide recommendations and assist in implementing changes to business processes and work flows to deliver maximum productivity at minimized cost. Excellent analytical and problem solving skills in reviewing and improving call center operations.

Boca Raton, Florida

Promoted from Evening Supervisor to Morning Supervisor to Contact Center Manager within 3 months. Instrumental in growing the reservations department from 25 to 150+ Sales Representatives. Responsible for fostering employee leadership while taking an active role in promoting a culture of outstanding customer service. Responsible for the overall facilitation of multiple projects, key performance indicators including quality, sales, staffing levels, attrition, attendance, and profitability. Managed project teams and department spending while maximizing KPI achievement. Collected, analyzed and presented appropriate program data. Improved performance and quality on all projects. Maintained a solid client interface with open lines of communication. Communicated potential performance issues and provided solutions to Site Director. Assisted in the adherence, planning, and analysis of the center’s operational budget.

Associate’S Degree, Building Construction Technology

Real Estate Sales Associate

Certificate Of Completion, International Business, Trade, And Tax Law