Antonio Bisconti Email & Phone Number

Rome, Latium, Italy

• Provide superior customer service and support to all customers
• Lead by example in support of the Customer Service & Support's Mission/Vision/Value statements in delivery of the industry's best customer support experience.
• Provide liaison between the Technical Support and WatchGuard Engineering groups
• Handle escalated and complex technical issues from customers
• Bug characterization, validation, and documentation
• Responsible for providing "continuing education" to… Show more

Rome, Latium, Italy

Main Duties and Responsibilities:- Provide superior customer service and communication to all customers, being focused on Distributors, Resellers, WatchGuard Certified Partners, and Critical cases- Perform advanced troubleshooting in a live production environment- Use both Windows and Unix tools for traffic analysis- Maintain a test network, to replicate.

Rome Area, Italy

Responsible for providing support to WatchGuard’s customers, resellers, distributors, ISPs, and end users.Duties and Responsibilities:- Provide superior customer service and communication to all customers- Troubleshoot complicated hardware and software issues- Perform network analysis and troubleshooting in a live production environment- Provide.

Italy

Ericsson - Rome

Design of solutions for Physical to Virtual enviroment for H3G.

Ericsson - Rome Area, Italy

Configuration of network devices (Cisco routers and Juniper firewall) for Ericsson RSG (Remote Support Gateway) connections.Ericsson RSG Administrator.

Ericsson - Rome Area, Italy

Network Monitoring and 1° Level troubleshooting for network devices (Cisco,Ericsson Redback,etc) on H3g.

Rome

Bash Developer, Linux System Administrator for ILAS ( Integrated Lab Automated System ) Project.ILAS is a web platform for students who need to improve his skills in networking subjects (Cisco IOS configuration and troubleshootin) and operating systems ( Linux and Unix ) via Web Browser.Qemu/KVM implementation on ILAS.