Antonio Bisconti Email & Phone Number

Rome, Latium, Italy

• Provide superior customer service and support to all customers• Lead by example in support of the Customer Service & Support's Mission/Vision/Value statements in delivery of the industry's best customer support experience.• Provide liaison between the Technical Support and WatchGuard Engineering groups• Handle escalated and complex technical issues from customers• Bug characterization, validation, and documentation• Responsible for providing "continuing education" to… Show more • Provide superior customer service and support to all customers• Lead by example in support of the Customer Service & Support's Mission/Vision/Value statements in delivery of the industry's best customer support experience.• Provide liaison between the Technical Support and WatchGuard Engineering groups• Handle escalated and complex technical issues from customers• Bug characterization, validation, and documentation• Responsible for providing "continuing education" to Technical Support Representatives• Develop and implement processes, training programs, and tools which help increase the effectiveness of the Technical Support Department in delivery of an optimal support experience.• Supplemental QA testing and test plan validation• On-site technical support for critical customers• Work closely with Product Management and Engineering on new product development Show less

Rome, Latium, Italy

Main Duties and Responsibilities:- Provide superior customer service and communication to all customers, being focused on Distributors, Resellers, WatchGuard Certified Partners, and Critical cases- Perform advanced troubleshooting in a live production environment- Use both Windows and Unix tools for traffic analysis- Maintain a test network, to replicate customer's environments- Escalation point between TSR I and Support Engineering Team- Provide support for Manager and… Show more Main Duties and Responsibilities:- Provide superior customer service and communication to all customers, being focused on Distributors, Resellers, WatchGuard Certified Partners, and Critical cases- Perform advanced troubleshooting in a live production environment- Use both Windows and Unix tools for traffic analysis- Maintain a test network, to replicate customer's environments- Escalation point between TSR I and Support Engineering Team- Provide support for Manager and Sales Escalations Show less

Rome Area, Italy

Responsible for providing support to WatchGuard’s customers, resellers, distributors, ISPs, and end users.Duties and Responsibilities:- Provide superior customer service and communication to all customers- Troubleshoot complicated hardware and software issues- Perform network analysis and troubleshooting in a live production environment- Provide appropriate solution or workaround based on analysis performed- On more complex issues that require in-depth research, conduct… Show more Responsible for providing support to WatchGuard’s customers, resellers, distributors, ISPs, and end users.Duties and Responsibilities:- Provide superior customer service and communication to all customers- Troubleshoot complicated hardware and software issues- Perform network analysis and troubleshooting in a live production environment- Provide appropriate solution or workaround based on analysis performed- On more complex issues that require in-depth research, conduct testing on my own, or coordinate testing with Support Engineering team Show less

Italy

Ericsson - Rome

Design of solutions for Physical to Virtual enviroment for H3G.

Ericsson - Rome Area, Italy

Configuration of network devices (Cisco routers and Juniper firewall) for Ericsson RSG (Remote Support Gateway) connections.Ericsson RSG Administrator.

Ericsson - Rome Area, Italy

Network Monitoring and 1° Level troubleshooting for network devices (Cisco,Ericsson Redback,etc) on H3g.

Rome

Bash Developer , Linux System Administrator for ILAS ( Integrated Lab Automated System ) Project.ILAS is a web platform for students who need to improve his skills in networking subjects (Cisco IOS configuration and troubleshootin) and operating systems ( Linux and Unix ) via Web Browser.Qemu/KVM implementation on ILAS.