Antonio Li Email & Phone Number

Calgary, Alberta, Canada

Vancouver, British Columbia, Canada

Analyzed the feasibility of a national call center for Crothall Healthcare, which currently operates five independent call centers with varying procedures and phone systems. The team recommended reducing the number of centers from five to three while implementing best practices, such as merging centers, appointing a national call center manager, and using the same communication platform. Benefits include standardized metrics, increased efficiency, and reduced labor costs.

Burnaby, British Columbia, Canada

Led successful project with BCIT Operations Management team to standardize data entry and COE classification process at Provincial Health Services Authority (PHSA). Identified and resolved three main issues, including misclassification of items, non-value added fields, and continuous creation of new accounts and categories. Developed streamlined solutions by reducing steps/fields, implementing monitoring/feedback, and hiring part-time employees to categorize unmapped items. Resulted in a more concise process, performance tracking, and timely discount capture. Completed 16-week project, successfully categorizing 80,000 items.

Markham, Ontario, Canada

Bachelor Of Business Administration - Bba

Full-Time Diploma, Business Operations Management

Completed specialized operations management-related courses including: Process Improvement, Process Analysis & Design, Supply Chain.

High School Diploma