Field Service Manager | Customer Service Manager |
Current
Olisistem Itqconsulting Spa
Jan 2015 - Present
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Antonio Boscardin Email & Phone Number
Field Service Manager | Customer Service Manager |
at
OLISISTEM ITQCONSULTING SPA
1 work email found
@diebold.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
OLISISTEM ITQCONSULTING SPA
Role
Field Service Manager | Customer Service Manager |
Location
Milan, Lombardy, Italy
Who is Antonio Boscardin? Overview
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Quick answer
Antonio Boscardin is listed as Field Service Manager | Customer Service Manager | at OLISISTEM ITQCONSULTING SPA, based in Milan, Lombardy, Italy. AeroLeads shows a work email signal at diebold.com and a matched LinkedIn profile for Antonio Boscardin.
Antonio Boscardin previously worked as Management Consultant at Ab Service Solutions and Field Service Manager | Logistics Manager | Service Contract Manager at Diebold Italia S.P.A. - Www.Diebold.Com - Self-Service Atm Solutions - Security And Services. Antonio Boscardin holds Electronics from Istituto Tecnico Salesiano Di Sesto San Giovanni | Perito Elettronico.
Company email context
Email format at OLISISTEM ITQCONSULTING SPA
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{first}.{last}@diebold.com
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AeroLeads found 1 current-domain work email signal for Antonio Boscardin. Compare company email patterns before reaching out.
Profile bio
About Antonio Boscardin
SERVICE OPERATIONAL MANAGER. I have a long term experience in a SERVICE environment where organisational changes and new challenges are recurrent with stringent Service level agreement.In my carrier I covered various responsible roles in managing Service activities and people.I organized and coordinated teams’s members in order to achieve KPI results and customer satisfaction in delivering and maintenance.Engagement new partners and manage third parts contracts for Services outsource activities, were part of my responsibilty.Sense of belonging, policy enforcement, highly ethical and results driven, susceptibility to interpersonal relationship proven experience on mentoring and coaching on Service organization added to strong capability to drive auto-motivation business team and focusing on cost containment and operational efficiency improvement complement my profileMy motto: " first good is sold by sales, while the rest by quality service "--------------------------------------------------------------------------------------------------------------------------------------complement my experiencesFamiliary on managing Business Planning, P&L Management , Budget | Customer Focus |Overall Customer Satisfaction | Service Contracts Administration and Billing | |Contract Management |Contract Negotiation |People |Process Improvement | Teamwork | Leadership | Decision Making | SLA | IT Service Manager | Post-Sales | Project Delivery |Country Operational center | Dispatch Center | Service Desk |Help Desk | Call Center |Recruitment |CMS | IMAC | Outsourcing | Team Leadership | Change Management | Service parts supply chain | Service Parts Logistics | Logistics |Spares Management | Repairs Management | Service Contracts Management | ISO 9000 certification |
Listed skills include Management, Outsourcing, Project Management, Team Leadership, and 17 others.
Current workplace
Antonio Boscardin's current company
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Olisistem Itqconsulting Spa
6 roles
Antonio Boscardin work experience
A career timeline built from the work history available for this profile.
Management Consultant
Ab Service Solutions
Jun 2014 - Dec 2014
Field Service Manager | Logistics Manager | Service Contract Manager
P&L management of assigned customers. Identify opportunities to up-sell / cross-sell and grow revenues.Increase business and customer satisfaction by proactively identify service improvement activitiesPeriodic customer service reviews to provide valuable insight into the service performance and enhancements to adapt to customer requirements evolution.Proactively look for ways to improve the relationship wherever possible with customer.Generate high customer loyalty by blending customer satisfaction, high customer knowledge and deep personal relationships inside the customer.Service delivery management accordingly to contractual obligations and customer expectations and constantly improve the customer experience.Monitor contract performance, agree on reporting format and metrics and prepare reports at on a regular basis.Accountable for excellent customer service.Accountable for growing assigned customer revenues by renewing and up-selling add-on services for existing contracts, as well as new transactional deals.Accountable of answering customer's inquiries and requests on all sort of basic billing, administartiveDrive the qualification and resolution of issues causing a negative impact on customer satisfaction such as faults, billing enquiries and simple technical issues.Answer customer complaints.Lead customer satisfaction survey follow up to understand customer needs and implement corrective actions.
Mar 2007 - Dec 2013
Customer Service Manager
Responsible for WIFI MAX's Project implementation, delivery and installation trough the whole Italian territory
Jan 2006 - Mar 2007
Country Operational Centre Manager
Country Operational Center located in Buccinasco ( Milan ).In this building Getronics concentrated all the back-office maintenance activities (Call Receiving , Screening and Dispatching ).To drive 80 people ( direct and indirect ) managing about 2,000 requests per day driven by SLA, coordinating more than 130 Field engineers and the entire logistic processes was the main activity.
Sep 1999 - Dec 2005
Service Manager - North Italy
Responsible of the Delivery and Maintenance processes and activities ( including Logistic and IMAC ) related to Servers, Personal Computers and ATMs on the North/EST Italian territory. 600 daily workflow activities managed by more than 130 direct field engineers and 60 indirect people.
Jan 1995 - Aug 1999
1 education record
Antonio Boscardin education
-
Istituto Tecnico Salesiano Di Sesto San Giovanni | Perito Elettronico
FAQ
Frequently asked questions about Antonio Boscardin
Quick answers generated from the profile data available on this page.
What company does Antonio Boscardin work for?
Antonio Boscardin works for OLISISTEM ITQCONSULTING SPA.
What is Antonio Boscardin's role at OLISISTEM ITQCONSULTING SPA?
Antonio Boscardin is listed as Field Service Manager | Customer Service Manager | at OLISISTEM ITQCONSULTING SPA.
What is Antonio Boscardin's email address?
AeroLeads has found 1 work email signal at @diebold.com for Antonio Boscardin at OLISISTEM ITQCONSULTING SPA.
Where is Antonio Boscardin based?
Antonio Boscardin is based in Milan, Lombardy, Italy while working with OLISISTEM ITQCONSULTING SPA.
What companies has Antonio Boscardin worked for?
Antonio Boscardin has worked for Olisistem Itqconsulting Spa, Ab Service Solutions, Diebold Italia S.P.A. - Www.Diebold.Com - Self-Service Atm Solutions - Security And Services, Eutelia, and Getronics.
How can I contact Antonio Boscardin?
You can use AeroLeads to view verified contact signals for Antonio Boscardin at OLISISTEM ITQCONSULTING SPA, including work email, phone, and LinkedIn data when available.
What schools did Antonio Boscardin attend?
Antonio Boscardin holds Electronics from Istituto Tecnico Salesiano Di Sesto San Giovanni | Perito Elettronico.
What skills is Antonio Boscardin known for?
Antonio Boscardin is listed with skills including Management, Outsourcing, Project Management, Team Leadership, Change Management, Integrazione, Service Delivery, and Miglioramento Processi.
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