SERVICE OPERATIONAL MANAGER. I have a long term experience in a SERVICE environment where organisational changes and new challenges are recurrent with stringent Service level agreement.In my carrier I covered various responsible roles in managing Service activities and people.I organized and coordinated teams’s members in order to achieve KPI results and customer satisfaction in delivering and maintenance.Engagement new partners and manage third parts contracts for Services outsource activities, were part of my responsibilty.Sense of belonging, policy enforcement, highly ethical and results driven, susceptibility to interpersonal relationship proven experience on mentoring and coaching on Service organization added to strong capability to drive auto-motivation business team and focusing on cost containment and operational efficiency improvement complement my profileMy motto: " first good is sold by sales, while the rest by quality service "--------------------------------------------------------------------------------------------------------------------------------------complement my experiencesFamiliary on managing Business Planning, P&L Management , Budget | Customer Focus |Overall Customer Satisfaction | Service Contracts Administration and Billing | |Contract Management |Contract Negotiation |People |Process Improvement | Teamwork | Leadership | Decision Making | SLA | IT Service Manager | Post-Sales | Project Delivery |Country Operational center | Dispatch Center | Service Desk |Help Desk | Call Center |Recruitment |CMS | IMAC | Outsourcing | Team Leadership | Change Management | Service parts supply chain | Service Parts Logistics | Logistics |Spares Management | Repairs Management | Service Contracts Management | ISO 9000 certification |