Salesforce Business Analyst at IBM iX- Certified Salesforce Admin, Certified Salesforce Sales Cloud Consultant, Certified Salesforce Service Cloud Consultant• Performed configurations, data imports, and troubleshoot errors with DataLoader, custom reports and dashboards, change sets, flows, workflow rules, validation rules, page layouts, sales processes, and list views.• Full life cycle SFDC Sales Cloud implementation for $100+ billion-dollar global tech company’s Financial Services organization.• Maintain security user roles and profiles, security settings, access settings through management of user profiles and permission sets, role hierarchy, and sharing rules. • Collaborate on change management, including new process definition, user acceptance testing (UAT), training, go-live, and adoption for 200+ users.• Support implementation configuration and design requirements for 3rd Party apps• Collaborate with technical architect/solutions architect to test and verify solutions will meet requirements to enhance business processes• Act as Scrum Master to maintain an agile environment through leading daily stand-ups, sprint planning/grooming, and utilizing Jira, Lucid Charts, and Mural to support documentation and life cycle of user stories• Conducted requirements gathering and developed user stories for 10+ financial services executives and management

• Analyzed peer companies’ audit fees and presented to the CAO and CFO, saving Salesforce $2 million dollars in a negotiation• Fully automated quarterly earnings slide deck using Workiva software, reducing error and process time by 7-10 hours each quarter• Gained exposure to the full accounting process for an acquisition, from 8-K to close, through the company’s purchase of Tableau • Benchmarked risk factors and Non-GAAP financial measures across peer companies to identify trends within the tech industry• Worked cross-functionally across divisions in GBO to place 2nd in the Summer Intern Challenge out of 8 teams

• Prepare productivity reports that organize orders, sales, inventory, revenue, and future projects on a monthly basis• Answer phone calls and inquiries in a professional manner to provide solutions to increase clientele• Create and manage spreadsheets to organize company expenses of an average of $500,000 a year

• Utilize problem solving, analytical, research, and organizational skills to assist the firm in internal firm services • Enhance business acumen through development opportunities such as a Becker boot camp and data analytics courses• Work in teams to solve assigned projects through Excel, Tableau, and Google Hangouts to facilitate our supervisors work• Travel to client sites to shadow audit and tax associates to gain insight and experience on the services public accountants offer

• Taught mathematics and reading skills to students in elementary, middle, and high school by instructing and solving assignments• Mentored students by communicating and clarifying homework problems that students had to ensure academic success• Collaborated with other employees to organize and grade student’s homework accurately and efficiently