Antonio Carcur Email & Phone Number

Detroit, Mi, Us

Troy, Michigan, United States

Farmington Hills, Michigan, United States

• Oversaw the operations of a restaurant, convenience store, and assisted in Sales for several managed hotels in Texas and New York.• Led the development and implementation of strategies to improve efficiency and profitability.• Identified and prioritized areas for process optimization within HR, leveraging technology to drive effectiveness.• Led cross-department teams to work together and improve communication, resulting in a decrease of almost 95% in efficiency loss.• Implemented effective processes to improve employee satisfaction and reduce operational stress.• Led the effort of digital transformation by replacing pen-and-paper processes with modern automated systems, increasing process visibility and auditability by 90%.• Assisted business partners by providing all stakeholders with reporting and data analysis to come up with strategies to improve profitability.• Analyzed many data sources (POS, Banking, Payroll, etc.) and came up with operational forecasts to reduce employee and staff stress and reduce inefficiencies.• Assisted in the management of rates and stay restriction using the IDeAS software used by Choice Hotels International.

Southfield, Michigan, United States

• Implemented previously developed procedures to reduce customer credit-card fraud disputes and reduced fraud losses by 90% and saved over $35,000 per year in chargebacks.• Moved swiftly to stabilize property during pandemic by implementing new training protocols for staff to improve their safety, satisfaction, and retain them.• Implemented property hiring procedures for staff by replacing the almost non-existing processes.• Oversaw and managed the several teams involved in the brand change from Best Western brand to Radisson brand.• Held bi-monthly meetings with General Manager, Director of Sales, Director of Engineering, and Front Desk Manager to ensure that every team is on the same page when it comes to hotel goals.• Reduced guest dissatisfaction escalation at the Front Desk by half, while adhering to ownership’s guidelines.• Assisted in the Sales and Catering department to reduce cost of operations during banquets and events.• Designed, developed, and implemented custom hardware for Digital Signage and internal Cable TV channel for property advertising of amenities in guestrooms.

San Antonio, Texas, United States

• Achieved 98% Brand Standard Scores on the brand’s Quality Assurance Reviews/Inspections for 3 years.• Leveraged previous Management Consultant experience to assist property in driving profitability.• Executed modern and efficient processes among different departments to increase revenues by 15% year-over-year 2 years in a row, beating area average by 11% YoY.• Led team to obtain and achieve Top 10% of 568 U.S. properties and earning Choice Hotel’s Gold Award three for three years.• Reduced staff turnover by half and kept it below industry average by improving hiring practices and employee satisfaction without sacrificing efficiency or productivity.• Improved and maintained a GSS score of 9.3/10 for 3 years from an 8.8/10.• Motivated staff and created a great work environment where staff felt at home, leading to staff taking care of the property and most importantly the guests.

San Antonio, Texas, United States

• Worked with on-site teams at managed hotels to improve efficiency and drive profitability.• Implemented Best Practices across departments to reduce waste, improve efficiency, and improve employee morale.• Prepared training documents for General Managers and other Front- and Back-of the-house personnel at managed hotels.• Created and implemented Credit Card Chargeback procedures to reduce Fraud Cases and Disputes by 99%.

Ciudad Victoria, Tamaulipas, Mexico

• Improved housekeeping efficiency and cleanliness.• Led the implementation of Medallia for guest satisfaction tracking.• Managed the relationship between American vendors, Brand, and Mexican ownership.

San Antonio, Texas, United States

• Managed Front Desk Agent team and ensured compliance with brand standard operating procedures.• Worked with Sales Manager to ensure proper sales techniques were utilized to drive profitability.• Assisted in the recruiting and hiring of Front Desk Staff.

Kingsville, Texas

Assisted department head and executive assistant in tasks related to the operation of the department. Worked with travel department to arrange travel for professors, as well as prepared printed materials for conferences. Participated in the organization of the Annual Bilingual Conference handling pre-registration, materials, scheduling, on-site registration, and post-conference feedback data entry. Additional duties included designing and updating department website, and digitizing dissertations of graduating students.

Bachelor Of Business Administration - Bba, International Business

Activities and Societies: MXSO (Mexican Students Organization)

High School

Activities and Societies: • Student Council Parliamentarian. • Senior Class Organizer.