Antonio Castro Email & Phone Number

Santos - São Paulo

• Responsible for the management and operation of the franchise;
• Carrying out hiring, staff training and Human Resources management
• Management of a team of 24 employees;
• Management of all administrative, financial and accounting aspects;
• Responsible for marketing actions in conjunction with the franchise;
• Management of the food and beverage department.

Santos - São Paulo

• Operational and commercial management of all land logistics;
• Definition of the entire sales strategy and planning for the excursions;
• Execution of all administrative processes;
• Leadership of a team of 15 fixed and 180 temporary employees;
• Responsible for the entire operation of cruise ships in Brazilian ports;
• Responsible for the operation of shore excursion programs in conjunction with account managers;

Miami, Flórida, USA

• Coordination, planning and execution of events;
• Responsible for the entire logistics and service team;
• Monitoring of assembly and disassembly;
• Contact with customers and event intermediaries;
• Conference of items sold and served;
• Supervision of signage, prisms and menus;

São Paulo - Brasil

• Managing Front Desk Operations at this boutique hotel.Focus on team management as well as operations; check in, check out and reservations;
• Responsible for training, development and evaluation of all reception and messaging employees;
• Elaboration and supervision of the team's monthly work schedule;
• Responsible for guest satisfaction;
• Knowledge of housekeeping processes.

Orlando, Florida, USA

• As a member of the Operations Support Team, I was responsible for determining the selling strategies of the resort, resolving billing questions, blocking all guaranteed reservations and fulfilling guest’s requests, and.
• Training new cast members in all the front office roles.
• Assisting guest in their check in and check out process. Also providing guest service by booking guest reservations and planning their vacation.