Professional with a career built in the commercial field over more than 20 years in large national and multinational companies in the technology (ERP, SaaS, infrastructure), financial, retail, and industry sectors. Focused on expansion within segments, portfolio building, and operation maintenance with partners (Customer Success). Proficient in prospecting and customer retention techniques, portfolio management, technical visits for relationship maintenance, demand generation, trend analysis, market research, brand strengthening, and business expansion. Expertise in leading multidisciplinary teams, employee training, performance indicator analysis, identification of improvement opportunities, risk mitigation, and development of actions for process optimization and gains. CRMs (Ploomes, RD Station CRM, Pipedrive, Salesforce). Key hard skills include Inside Sales, Field Sales, Spin Selling, Sandler System Sales, Agile Sales, ABM, SaaS, KPIs, and OKRs.