Antonio Coleman Email & Phone Number

United States

Drove success by supporting Alcon Key Account Customers, including major national retailers and contact lens distributors of Alcon Vision Care products.

Grand Prairie

Maximized client satisfaction and developed strong client relationships by applying a proactive approach to client needs.

Dallas/Fort Worth Area

Involved in managing $120 million in part sales of a Central Division. Facilitated with increasing awareness of new programs and products among 500 dealers to provide basis for up-selling / cross selling and build lasting impressions to customers.Selected Contributions:Exceeded sales target for approx. a dozen part sales promotions through formulating ideas to capture margin, leading to accelerating revenues.Boosted Division sales growth to $8 million by implementing sales procedures and meeting customer needs.

Dallas/Fort Worth Area

Identified and converted more than 50% delinquent accounts in compliance with company policies and procedures. Provided training to high-performing staff members to enhance skills, motivation, and engagement. Selected Contribution:Improved client experience by providing exceptional customer service, including fielding 150 inquiries per day, monitoring feedback, and following up on requests.

Dallas/Fort Worth Area

Directed 100+ quality audits weekly by designing audit plan, applying relevant procedures, and reporting findings. Assisted managers with focusing on key strengths and profitable opportunities, leading to attaining KPI metrics. Achieved team goals by directing / training a team of motivated individuals to exceed customer service KPIs. Selected Contribution:Quality assurance performance metrics exceeded yearly.

Maintained optimum performance excellence by training and leading a team of 50+ new hires. Inspired and motivated individuals by communicating goals and stakeholder expectations. Received enthusiastic comments from customers by significantly improving client feedback. Selected Contribution:Maximized client satisfaction by handling more than 200 inquiries per day to meet customer time frames.