▪ Attention in legal and bureaucratic services.▪ Translator and interpreter.▪ Information and attention to the public through different channels.▪ Invoicing and internal database.▪ Processing, reception, and filing of documents with classified order and control.

▪ Customer Service and sales in different languages.▪ Coordination of administrative tasks of visitor statistics and sales.▪ Material order with providers and stock management.▪ Use of administrative software GesIImil.

- I worked all shifts (morning, afternoon and evening)-Coordination of cleaning ladies' team.-Dealing with guests by mail and telephone too.-Reserve management with PMS and E-GDS software.-Ticket sale to the principal monuments in Valencia.-Training of new recepcionist.

-Working on Backpack Online.-Group managment.-Dealing with guests by mail and telephone too.-Assisting in admin duties as asked by the manager.-All other aspects of the day to day running of a busy tourist hostel.

-Customer attention in a tourist information centre, as well as telephone, mail and post request.-Specific tourist database processing and accessing, insertion of the statistics data base.-Knowledge of the quality system established in the tourist information office (Qualitur).-I have been in contact with the customers services department, dealing with complaints andsuggestions.-High participation in the connections with the whole tourist info network that covers all the region ofValencia.

-Develop and manage databases -Customer services.-Tourist information. -Tourist guide-Management of events and fairs.