Antonio Demonte Email & Phone Number

Melbourne, Florida, United States

Palm Beach Gardens, Florida, United States

Miami/Fort Lauderdale Area

West Palm Beach, Florida

Responsible for designing power line distribution upgrades from start to finish. Obtained field data on existing distribution infrastructure. Maintained and updated systems to reflect existing infrastructure. Tested, analyzed, and designed upgrades to the infrastructure to meet NESC standards. Drafted and updated existing CADs for records. Drafted permitting documents.

West Palm Beach, Florida Area

Provided telephone and in-person support to over 300 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues. Created, responded to, escalated, and closed tickets. Tracked all outstanding tickets, worked closely with developers and network administrators to ensure any problems were resolved in a timely manner. Creation of documentation for user’s administration, security and help desk systems. Installation and maintenance of CCTV/DVR systems. Managed user access including the creation, maintenance and deletion of user accounts encompassing all company software, security, and telecommunication access.

West Palm Beach, Florida Area

Special Projects:• Assume sales admin responsibilities when absent.• Review & distribute network development leads• Distribute Special Project Leads / Accounts• Train reps on project specific procedures and guidelines• Create and maintain documentation and reports to ensure completion of all special projects• Creation/Maintenance of Weekly (and monthly) Awards Programs and Motivational Sales Games with Team Leaders• Update Airport Global Address Book with ITHome Health Agency (HHA) Advocate:• Obtain Discharge papers for existing patients from HHA’s• Enroll HHA’s in discharge program to obtain referrals• Sale and Invoice creation for cash orders• Create and maintain HHA Documentation:ANI-Rep Team Leader:• Maintain rep scheduling and hours.• Assist reps with day to day responsibilities, ensuring reps are on task and meeting daily expectations for work flow.ISG Coordinator• Manage Liberator Direct order holds and exceptions• Solve issues pertaining to any Liberator Direct orders or Drop Ships for patients and reps.Reporting:• Responsible for up to date reporting of:o Network Development leads o Home Health Cash Saleso Supervisor Callso Special Project IncentivesPractica Medical Point Person• Sale of Option-V Orders with hospitals, physician offices, HHA’s, etc. • Create and maintain Practica Documentation:Creation/Revision of company documentation:• Call scripting• Particular SOPS in relation to special projects• Training materials for special projects• Product and procedure training• Skills and product testing materials• Departmental procedures and forms for admin rolesTraining / Coaching• Team leader Stand-in when TL is absent• Answer rep questions and solve system issues• Assist reps w/ systems & product info• Help with supervisor calls• Product & Procedure Training• Side by side rep coaching & training of new systems.

Springfield, Massachusetts Area

Advanced to increasingly responsible positions culminating in a management role within the first six months of employment. Directed 6 employees and managed training, sales, inventory, merchandising and cost controls. Maintained high standards in customer satisfaction and retention.

Education record

Education record

Earned 28 credits; concentration in business studies and information technologies. Training: Completed courses in business management.