Provided top-tier service excellence to help drive a team of three service managers and over 30 service technicians to achieve outstanding customer satisfaction in the repair and maintenance of thousands of washers and dryers in multi-dwelling units and commercial applications from Windsor to Belleville, Niagara Falls to Sudbury.

Providing Tier 3 support for VoIP subscribers as well as developing, testing, implementing and monitoring new and innovative voice technologies to provide to residential and commercial customers.

Temporary Assignment

Responsible for monitoring and managing Cogeco's entire network infrastructure including Datacom, HSI, VoIP, IP and Digital, Analogue and SDV network. Works with field technicians of various disciplines as first level support in the prevention and timely resolution of circuit and network issues.

Under the direction of End-User Support Management and in accordance with established procedures, policies and available tools, the incumbent will play an integral role in the success of the End User Support Team and is expected to be knowledgeable in and perform the full range of technical support functions in a multi-platform networking environment (including hardware, software, network, Cogeco’s applications). Specifically, s/he will be responsible for organizing and performing technical and analytic work within established schedules and standards using independent judgment.

Provide updated training material and facilitation to call centre employees and support staff for all new and emerging technologies within Cogeco Cable Ontario.

Provided technical support and education points for all issues pertaining to cable television, high-speed internet and voice-over IP phone services for customers located across Ontario.Assisted supervisory team with specialized customer escalations to ensure timely resolution of all technical issues.

I completed the manufacturing process for custom-build orthotic inserts for shoes. I maintained a high-quality output and ensured our products conformed to industry and national medical standards.

Introduction to Web Design and HTML Fall 2003 - Spring 2004Proctored and marked tests, exams and assignments for professor and course supervisor. Attended office hours at the university's computing centre to assist students with assignments and class work.

Introductory Computer Course Assistant; Maintained class marks and assisted students during office hours.