Antonio Felisilda Email & Phone Number

Philippines

Brand Head/Manager Sales Platforms management -Manage all listings from all sales platforms (i.e Lazada, Shopee, & Shopify) -Run applicable marketing strategies on all sales platforms (i.e. Ads, Campaigns, etc)Brand Management -Execute brand strategies, brand vision, and value proposition for short as well as long term -Assist with product development, pricing and new product launches as well as developing new business opportunities -Create and manage promotional collateral to establish and maintain product branding -Manage the budget for advertising and promotional items -Analyze customer and competitor insights -Analyze of sales forecasts and relevant financials and reporting on product sales -Send brand sales and financial reportsProduction LeadLead laser machine operator -Print designs on orders from all store platforms with excellent SLAProduction sided customer support and management -Reach out to customers via email, call, or viber to maintain high-level SLA on the orders.Inventory keeping and management -Tracks and records production inventory count -Procurement production supplies from manufacturers -Manage production resources (e.g. Laser printing machine, supply of packaging materials,etc)

Philippines

-Manage staff performance through weekly coaching and monthly performancereview-Maintain team’s growth and progress by consistently monitoring performance,reinforcing quality, acknowledging strengths and addressing areas ofopportunities through data analysis-Ensure involvement of the staff in analysis of their respective performance-Manage attrition by ensuring proper and constant guidance and development ofall team contributors-Motivate staff to meet and/or exceed productivity targets without affecting thehigh quality of delivery-Initiate program-wide projects to drive better performance-Weekly and monthly report of team performance

Manila

APAC Learning & Development Coordinator-Analyze and interpret data using evaluation models-Weekly learning sync ups with learning stakeholders across company APAC sites and vendor-partners -Create and launch of methodology based learning projects for support operations improvementAPAC Learning Content & Curriculum Developer-Instructional design and creation of APAC training materials from online e-learning self-courses to instructor-led courses bound within GDPR guidelines-Maintain learning content updates in APAC training materials through Absorb LMS-Create learning assessments for training materials-Compliance tracking of rolled out training materials-Create training curriculum for multiple APAC LOBsAPAC Learning Trainer-Facilitate end-to-end onboarding process of new hires including operations nesting phase-Facilitate Train-the-Trainer sessions for new learning updates and product improvements or rollouts within the centre and APAC vendor partners-Lead training ramp-ups in different countries across APAC vendor partners

Philippines

Provided efficient resolutions to customer complaints of Telstra.

Philippines

Provided accurate explanation and resolutions to billing problems to Telstra customers.

Philippines

Provided assistance on insurance claims under Humana, a health insurance company.

Philippines

Provided quick & efficient resolutions to customer inquiries to AT&T High Speed Internet Services customers.

Education record

Education record