• Worldwide Responsible for the Professional Service Department of SpecTec• Responsible for maintaining a positive relationship with Customers, identifying needs and ensuring that the service are delivered at Customer satisfaction.• Improve the operational systems, processes and policies in support of organisations mission specifically, support better management reporting, information flow and management, business process and organisational planning.• Oversee overall planning, systems and controls.• Play a significant role in long-term planning, including an initiative geared toward operational excellence.• Drive initiatives in the management team and organisationally that contribute to long-term operational excellence.• Contribute to short and long-term organizational planning and strategy as a member of the management team• Regular meetings with Executive Director• Responsible for the first setup of Customer Success processes for the Company

• Oversee both Professional Services and Customer Care Team• Responsible for maintaining a positive relationship with customers, identifying needs and ensuring that the service are delivered a Customer satisfaction.• Improve the operational systems, processes and policies in support of organisations mission specifically, support better management reporting, information flow and management, business process and organisational planning.• Oversee overall planning, systems and controls.• Play a significant role in long-term planning, including an initiative geared toward operational excellence.• Drive initiatives in the management team and organisationally that contribute to long-term operational excellence.• Contribute to short and long-term organizational planning and strategy as a member of the management team• Regular meetings with Executive Director

• Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.• Oversee overall planning, systems and controls.• Play a significant role in long-term planning, including an initiative geared toward operational excellence.• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.• Contribute to short and long-term organizational planning and strategy as a member of the management team• Regular meetings with Executive Director

• Customer Support• Project Analysis/Management• Trainer (internally and to customers)• Software/Hardware Installation

• Responsible for all the IT infrastructure• Responsible for Communications from/to vessels• Responsible for the Safety and Quality Department• Responsible for the Warehouse• Responsible for organizing and deliver training to office staff and Seafarers

• Project Analysis/Management• Technical Specifications• Trainer• Database Creation• Software/Hardware Installation• Customer Support

• Database Creation• Software/Hardware Installations