Antonio García Hernández is a Senior Customer Success Manager at Formalize. They possess expertise in community managment, quality assurance, language skills, call center development, problem solving and 31 more skills. They is proficient in Inglés. Colleagues describe them as "Antonio was my team leader and so manager supervisor during my experience as a Senior Customer Success Manager in Doofinder. Antonio is a great team leader and manager supervisor. He can provide great coherent onboarding which make you understand quite quick the product even if the product is complex and then you will be involved step by step into the current team in a smooth way doing more and more job tasks naturally every day. Antonio can manage multicultural team and understand mentality differences from one culture to another. He was naturally managing a 6 people team with french polish spanish american and italian people. He can also provide great one to one every week where you will have feedback other your work but also smart advice to improve and progress. I was asking tough question about the product to Antonio to progress every day and he was knowing great the product and was easily answering particular deep dive question even by showing quick examples sometimes. A lot of time he was knowing more and explaining better the product than people with more years in the company than him. Due to lack of staff in the team Antonio was not only leading the team he was also time to time answering big customers in spanish german and english language. He was doing plenty his team leader role but also often doing the same role as people of his team to help the team on particular cases. By doing that Antonio showed us he is always 100 % focused on the well being of customers and so of the company but that he is also a great leader by example which always help the team naturally when he has the possibility and time. Antonio will also always find ways to improve company and team process to gain time and so to make the team perform better at the end. As a team leader he can change your manner of working time to time but you will understand quick that every change is correct logical and finally a way to make you perform better by spending less time on recurrent tasks and gaining more time to focus on others new tasks. It was great pleasure to work with Antonio all this time as I learned and progress a lot by his side in a natural and favorable way. I enjoy my time with him in this company and it will be great pleasure to work again with him in another company." and "I have had the real pleasure of working with Antonio as my supervisor in the Customer Success department when I decided to take the step into the after-sales world. From the very first moment, Antonio trusted me, giving me unconditional support and demonstrating what it means to be a true leader, beyond just a boss. His ability to advise, teach and, above all, listen, makes a big difference. Therapeutic coffees and life anecdotes have turned his presence in the office into a source of reassurance and security for the whole team, helping us to face any challenge with confidence. Antonio's humanity, closeness and professionalism are characteristics that stand out in his leadership. Anyone lucky enough to work under his supervision will not only learn a great deal, but will also feel listened to and encouraged by a great professional with a lot to share and teach. I recommend Antonio without reservation; his leadership and experience transforms and enriches the work environment in a significant way."