Coming soon

Curriculum Manager for new hire and career path training. Manage the work of two Sr. Instructional Designers, 4 internal Instructional Designers, and 3 contract IDs working on new hire or career path curricula.

◦Project Manager - Oversee the work of 3-4 employees to redesign Customer Care, Technical Care, and Financial Care New Hire curricula for over 30 domestic and international call centers. ◦One project Level 3 evaluation equals a 25% decrease in call backs; 10% decrease in transfers. ◦Formulate file naming conventions and level of effort training standards.Instructional Designer - Write, design and produce 40% of new hire training.

◦Responsible for the project management, design, development and implementation of online learning content including computer based training packages.◦Project manager to justify, select, implement and evaluate an internal learning management system (LMS). Responsible for ongoing administration of the LMS.◦Responsible for various training and performance needs assessments. Recommendations were implemented with documented savings of around $2M.◦Responsible for the task analysis and design of award winning Decision Support System tools which have significantly reduced average handle time with annual estimated savings of around $4M.◦Worked with four other employees to redesign and implement a new interface to the internal knowledge management website.

˚Employee responsible for roughly 12 clients, totaling over $100K in annual revenue.˚Responsible for designing individual instruction plans, and in-house trainings on mental health skills.˚Designed and developed in-house instructional materials entitled, “Record of Service Documentation Training” to teach new employees to correctly document services provided for agency clients.˚Participated to make Human Supports of Idaho the first accredited provider of mental health services in the state of Idaho. ˚Developed and maintained high-level customer and government relationships to ensure long-term success of the agency in this region of Idaho.

˚Employee responsible for roughly 30 clients, totaling over $100K in annual revenue.˚Responsible for designing individual instruction plans, and in-house trainings on mental health skills.˚Responsible for new-hire trainings (OJT) and introductions.