- Processed temporary and permanent personnel actions such as employeeposition changes and incentives - Conducted research within employee record for any discrepancies prior toinputting new actions- Reviewed and processed help desk tickets as needed- Accurately set employee pay for actions requiring calculations in accordance toindependent state rate and OPM policies and procedures- Maintained open lines of communication with CIO and HRO to ensure smoothtransition of all actions submitted for processing

- Connected with inbound/outbound customers online and via phone to reviewnew and existing applications- Maintained organization of account database for over 100 customers daily- Sustained positive KPI’s, such as a 60% close rate, to support business salesneeds- Efficiently processed customer applications for financing options up to $80,000

- Performed pre/post trip inspections and recorded any discrepancies- Managed independent driver reports and customer accounts- Utilized company database to ensure proper loading assignment aligns with eachvehicle/route- Delivered 200+ packages ranging from envelopes to boxes up to 50 lbs- Assisted in dispatch duties as needed

- Provided accurate shipping, receiving, and inventory reports to branch manager- Managed personal and business customer accounts and efficiently deliveredorders.- Conducted regular audits to ensure accuracy in cash handling, vaultmanagement, and other operational processes- Trained employees on delivery routes, procedures and documenting invoices foreach customer

- Exceeded biweekly sales goals of over $4500 while upwelling by sustainingeffective customer service- Resolved customers’ service or billing complaints by exchanging merchandise,refunding money appropriately, and adjusting bills- Processed credit checks for customers opening new accounts- Mentored new employees in day to day processes and procedures