Antonio Lusiani, Pmp® Email & Phone Number

Turin, IT

Turin Area, Italy

Reporting directly to the CEO, my job is to supervise and optimize all business processes (operations) necessary to create and deliver services to our customers. My tasks are varied and, in collaboration with the individual managers, range from the management of the purchasing and service delivery function, to sales operations and customer operations up to.

Turin Area, Italy

Arka Service is a company customer focused, investing on the new digital and personalized relationship with the customer, all in a context of new quality and new ethics that the extreme personalization of the service must respect.As Chief Customer Officer (CCO), reporting to the CEO, I’m at the helm of Enterprise Customer Services, an organization of 200.

Turin Area, Italy

Reporting to the Company's Delivery Manager, I have the hierarchical and functional responsibility of the entire Service & Transition Management (STM) community, consisting of 12 Service, Transition & Project Managers who manage all projects and all services to Arka Service Customers.The managed volume is about 20 simultaneous projects, of which 60% are.

Turin Area, Italy

Reporting to the Company Delivery Manager, I am responsible for a technological help desk and an applicative help desk of a major telecommunication company serving one of the biggest banking groups in Italy. The community I’m managing is composed by 60 people among Team Leaders, Supervisors and Agents, located in two branches: Torino and Napoli. We provide.

Turin Area, Italy

Reporting directly to the Global Delivery Program Executive, head of the global service, I was responsible for EMEA Transition & Transformation of FIAT and CNHi to transform the IT governance, HW & SW products, processes and tools for servers & system management, from several local entities to a single global one, managing a budget of €15M.At the head of.

Turin Area, Italy

Reporting directly to the Director of Operations in Italy, I had hierarchical and functional responsibility of the whole community TPS FIAT Integrated Account, consisting of around 50 Transition Project Managers managing projects & programs within a Master Service Agreement signed with Fiat Group. The volume managed was approximately 200 simultaneous.

Turin Area, Italy

Reporting directly to the Italian EUS Competency Segment Leader, I had hierarchical responsibility of the whole community of 30 Senior Specialists (network, voice management, data/voice integration and workflow systems). I drove the entire Italian EUS infrastructure, providing infrastructure services to IBM and customer contact centers, remote specialist.

Turin Area, Italy

Reporting directly to the Transition & Transformation Executive responsible for the whole transformation program, I was responsible for the transformation of the iSeries, SAP, VMS platforms, storage & system management in the IBM data centers, managing a budget of €5M. I was in charge of the project teams, each consisting of project managers, architects.

Rochester, Minnesota, Stati Uniti d'America

During my assignment in the U.S. I was the Program Manager of the global team "eServer Performance Management Development & WW Operations" in Rochester, MN. Member of SOMT (Service Offering Management Team), I managed the development of several new features of performance management for iSeries, pSeries and xSeries, working in a global virtual team.

Turin Area, Italy

Responsible for Information Technology Services in Piemonte, Liguria and Val d’Aosta, I led 29 employees and $15M in revenue.

Genoa Area, Italy

Responsible for Maintenance and Information Technology Services on customer systems, I led 16 employees and $5M in revenue.

Turin Area, Italy

Turin Area, Italy

Turin Area, Italy

Turin Area, Italy