Antonio Maly Email & Phone Number

Zagreb, Croatia

• Provide 2nd line expert support to internal clients inside of Coca-Cola HBC corporation• Resolve incidents and service requests effectively within SLA• Setup audio / video Leadership conferences on daily basis• Setup laptops, desktops, iPADs and mobile phones based on Android, iOS, Windows, Blackberry• Preparation and delivery of new IT equipment• Backup and restore client laptops, PCs, mobile phones and tablet devices• Manage IBM storage backup• Resolve all user issues via remote connection (Landesk) or locally on-site• Troubleshoot network printer issues and toner replacement• Daily business communication with C-level and top management• Tools using: IBM Lotus Notes, LANDesk, Citrix, Remote Access, Taleo, SAP Wave 2, Service Now, Identity Management, MYQ, SAP, Skype for Business, Lync, Microsoft Windows, Microsoft Office, Active Directory, SAP GUI, Airwatch

La Coruna, Spain

• Participated on training to acquire new knowledge how-to resolve complex issues connected to Microsoft domain, core and network• Provided a high level on-demand support to Microsoft business clients• Troubleshooting, support and educate clients within Windows Server area • Participated on training for Windows Server 2012• Tools used: Windows Server 2008R2, Windows Server 2012, Microsoft Office – all versions, Remote desktop, Virtual Desktops, Hyper-V, Microsoft Project

Bucharest, Romania

• Provided 1st line expert support to clients both external and internal within SLA• Resolved incidents and service requests effectively• Understand and log all incidents and service requests from initial call to completion• Keep users regularly informed of the progress of their call / ticket• Troubleshoot client issues such as hardware (printer issues, any hardware related issue in Coca-Cola production) or software issues (Windows, Office, CRM, SAP GUI, SAP PP, SAP BW) via telephone, remote connection and via e-mail• Tools used: IBM Lotus Notes, LANDesk, Citrix, Remote Access, Taleo, SAP Wave 2, Service Now, Identity Management, MYQ, SAP, Skype for Business, Lync, Microsoft Windows, Microsoft Office, Active Directory, SAP GUI, Airwatch

Croatia

• Managed customer contracts and attract new ones• Developed effective strategies for engaging with potential customers• Maintained long lasting customer relationships• Proactive and technical assistance to my dear colleagues in VIP shop• Presented current and upcoming promotions • Generated and qualified all leads and opportunities• Sell cloud solutions of Microsoft Office 365 to SME business customers• Tools used: Oracle CRM Siebel, SAP, CIS, Microsoft Office, Microsoft Windows 7, iOS, Android OS, Windows Mobile, MS Project Professional 2010

Monte Carlo, Monaco

• Experience of advanced statistical analysis and reporting and using statistical tools via Microsoft Excel• Marketing analysis through the courses Marketing Management and Services Marketing• Studying international economics and Jugaad innovation through Managerial Economics course• Studying the main principles of corporate finance and standard techniques of analysis, including capital budgeting, discounted cash flow valuation and risk analysis. Furthermore, prepare financial statements under IFRS, run cost behavior and breakeven analyses through the course Financial Accounting, Reporting and Control• Studying legal aspects of management, corporations and other business organizations, corporate social responsibility, commercial dispute resolution, contracts, foreign direct investment, international trade and sales, intellectual property and licensing, and corruption through the course Corporate Governance & Business Law• Studying OB and HRM subjects such selection, recruitment, personnel development, organizational culture, leadership, stress at work, job satisfaction, motivation, and performance appraisal through the course Human Factors in Organization• Communicating with people from different business areas in an International online class

Whole Croatia

• Achieve goals and manage sales process, generate and qualify all leads and opportunities, make outbound calls to targeted business customers• Coordinate the sales operations with all the other departments of the company• Develop effective strategies for engaging with potential customers• Maintain long lasting customer relationships• Traveling to customer offices around whole Croatia

Sofia, Bulgaria

• Manage IBM Storage Hardware & Software products and systems• Support IBM clients based in US such as US Government, military and hospitals• Identify known defects and fixes to resolve problems• Identify suspected defects and engage development teams to assist in resolution• Implementation of tools for measuring and monitoring of resources and performanceThis role provides remote technical support assistance to clients and IBM technical personnel on multiple products in the Storage product environments. Responsibilities include receive and record incident related information, using a variety of tools, techniques and procedures by selecting appropriate actions to resolve problems. This role participates in remote technical support of IBM hardware & software products and/or systems.• Tools used: IBM Lotus Notes, IBM Same Time, Microsoft Windows, Office

Sofia, Bulgaria

• During the period of 2010 (June) - 2013 (December) I was troubleshooting and supporting Microsoft products such as MS Windows XP/Vista/7/8/8.1 and as well Office 2003/20072010/2013 and MS Office for Mac 2011.• Provided a high level of professional and competent support to Microsoft customers from Croatia, Bosnia and Herzegovina and from Malta.• Used variety of tools, troubleshooting techniques and procedures which are required to effectively solve customer issues.• Creation and maintenance of documentation of supported software, its installation and its run-time conditions, participation in the preparation of a management system• Participated in translation projects of Microsoft Knowledge Base articles from English to Croatian language and opposite• Resolved 100% of technical issues without escalation in 3,5 years• Tools used: Microsoft Windows – all versions, Microsoft Office – all versions, Remote desktop, Customer Assistance Portal (CAP), Virtual Desktops, Hyper-V, MAC OS-X – all versions, Microsoft Project Professional 2010

Zagreb, Croatia

• Elaborate projects related to air conditioning and ventilation systems• Make outbound calls to sell HVAC equipment to potential business customers• Lead a team to mount a ventilation systems (5 – 7 people) around Croatia• Provide regular updates to CEO on progress to plan as well as key risk and issues• Draw complex HVAC structures in Auto Cad, basic usage of SolidWorks • Tools used: Auto Cad, Solid Works, Catia, Microsoft Project, Microsoft Windows, Microsoft OfficeDuring the year 2009, I have gained considerable experience in project planning for AC- and ventilation systems. Acquired knowledge and various skills from marketing and sales field helped me in daily communication with business customers.

Kutina, Croatia

@ Maintenance department:
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• Supervise preventive maintenance, training of employees, reducing costs
• Manage team at the electrical measurement department (7 – 10 people)
• Documentation maintenance and follow-up, creation of production plans
@ R&D department:
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• Development of training plans and instructions for producing, electrical measuring and testing piezo injectors for BMW, Mercedes, Audi and for Formula 1 BMW (Williams) Team

During my 5-years working experience at Selk/Epcos/TDK (in Kutina, Croatia) I had the opportunity to obtain a wide range of professional knowledge (industrial automaticity, IT and network maintenance support and servicing; team leader; machine, hard- and soft-ware maintenance; construction of data-bases; documentation maintenance and follow-up; creating production plans; working experience as individual and team player; using programs SAP, ERP and SQL).

Master Of Business Administration (M.B.A.), Executive Mba

Bachelor'S Degree, Information Technology

Major in computer systems and networks