Antonio Melo Email & Phone Number

Chile

Americas

Planning & Day to Day Governance* Ensure that all projects are delivered on time and within the defined scope and budget* Assist in the definition of project scope, project deliverables, and business outcomes involving all relevant stakeholders and ensuring technical feasibility* Develop a detailed joint Project Plan to monitor and track progress and identify the critical paths.* Document project assumptions* Manage changes to the project scope, project schedule, and project costs* Measure project performance* Create and maintain comprehensive project documentation* Own issue management, which includes proper documentation in RAIDCommunications* Plan and host a project kickoff meeting * Identify internal and external project stakeholders* Build a healthy communication plan for both internal and external stakeholders* For all meetings, a clear agenda should be published and meeting minutes should be taken and distributed* Identify requirements for each project/workstream* Clearly define internal and external escalation paths* Build roles and responsibilities matrix* Identify and facilitate project handovers* Create project reports, which should be updated daily and sent out weekly to project stakeholders. Quality Assurance & Strategy* Perform risk management to minimize project risks * Track project performance* Ensure quality assurance is performed for all fixes/enhancements* Ensure proper release management of all fixes/enhancements* Perform lessons learned post-go-live Stakeholder Management * As part of project kickoff, review and align on SOW* Present to stakeholders project status reports and RAID log* Establish Steering Committee* Ensure goals are met for customer satisfaction, safety, quality and team member performance* Schedule regular meetings with project stakeholders to make communication easy, transparent, and timely

Santiago Province, Chile

Part of a collaborative and agile team sharing a common goal: delivering the most effective solution to our customers.- Understanding customer´s epics, prioritizing it and aligning delivery criteria- Solution design, documentation, configuration and primary tests- Iterating with key users until best design is achieved (always considering negotiated SLAs for the project)- Support and continuous enhancements.

Santiago Metropolitan Region

- Project planning on all its aspects, using agile methodologies, identifying the activities to be accomplished, resources to be put in place, milestones and forecasted budget.- Constant maintenance of the external relationship of the project: customers, partners, providers and others.- Propose, on each case, changes to the boundaries or basic goals of the project when pertinent circumstances occur.- Constant follow up of the projects and related resources, working as a facilitator for our goals to be achieved.

Panama

Working as a Service Delivery Manager, my main role is to manage the current SAP B1 landscape, guaranteeing that our internal customers have the best environment to complete their (our) goals. In a dynamic company like UA, this is only possible through teamwork, innovation, good communication and business processes knowledge, what I pursue to get better everyday.All tickets and change requests management were processed via ServiceNow platform.One of the most important (and fun) part of my job was to understand our internal customers' needs (in this case, my teammates), turning them into smart and easy-to-use solutions, through settings, development or simply helping them on their processes review.I managed a team of +10 support analysts/consultants/developers/resources, through the use of KPIs and daily stand-up meetings, so we could get up to date and act fast on the most critical tickets.

São Paulo E Região, Brasil

Responsible for the management of the entire SAP Business One unit for this new SAP Partner in Brazil.Although the experience was short, due to Under Armor's invitation for an international experience, I have been able to build a consistent go-to-market strategy for the company, applying various internal and external analysis tools:• Company's DNA and identification of our “sweet spot”, defining the markets that the company should invest its technical and financial efforts;• Creation of a Business Plan aligned with the commercial and technical goals demanded by SAP.

Salvador, Bahia, Brazil

From the union of two local SAP EBM Partners (Canvas IT & Provider), Insight One is created.My main roles on Insight One:- To be aware of the market needs and launch solutions to engage the customers, helping them to achieve their goals;- To implement SAP Business One, following SAP AIP Methodology;- Solution Design;- To keep our team, partners and customers updated on the SAP Business One new features;- To provide continuous education to team members, enhancing their knowledge to pass on our customers;- Support our sales team with pre-sales activities (Assessment, PoC, Technical Proposal);- Guarantee a perfect handover to implementation team;- To achieve our KPI's agreed with our customers, leading our support team.

Salvador Area, Brazil

Canvas IT was created from my SAP Business One experience since 2005, and my partner, Evaldo Moreira Junior. With our team, we're able to agregate more value to our customers, always with transparency and good faith.A Canvas IT foi criada a partir da minha experiência e do meu sócio, Evaldo Moreira Júnior. Juntos com nossa equipe, estamos aptos a agregar valor aos nossos clientes, sempre com transparência e boa fé.

Started in 2005 as Business Analyst and soon certified as SAP B1 consultant in its 2004B version.Along these years I have grown as consultant, quick developing technical and pre-sales skills:- DTW- Quick Copy- Formatted searches, UDFs , UDTs- Crystal Reports & Dashboards- SQL Queries- SAP Integration Framework- SLD- Cloud Connector- Addon AdministrationAs pre-sales, always understanding customer business processes and prototyping SAP B1 to fit their needs.As a Project Coordinator, I have learned to analyze risks, power mapping, deal scope with customer's team and coordinate tasks to reach the previously agreed milestones.

Data Analytics

Master Of Business Administration - Mba

Computer Sciences

Associate'S Degree