Antonio Micevski Email and Phone Number
Antonio Micevski personal email
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Telecommunications & ICT | Project & Delivery Management | Service delivery excellenceWith over 20 years of experience in the ICT industry, I have consistently driven impactful change by integrating cutting-edge technologies to revolutionize operations for leading IT and Telco service providers. My career is rooted in delivering digital solutions that streamline processes, enhance customer experiences, and boost organizational productivity.I specialize in orchestrating full project lifecycles—from digital strategy and solution design to implementation and post-deployment service delivery. My ability to play a critical role across all stages ensures that projects not only meet but exceed client expectations, delivering maximum value.Customer-centricity is at the heart of everything I do. By closely collaborating with clients insights into their strategic objectives and operational needs, I enjoyed the challenge of engineering solutions that addressed their immediate business and technical challenges and long term goals. Experience Highlights• Delivery Management ▹ Successfully developed strategies for high-performance delivery teams, prioritizing customer feedback and driving continuous improvement.• Solutions Architecture ▹ Led the design of virtualized and cloud-native microservices-based OSS/BSS solutions supporting smooth transition with minimum customer impact• Technical Project Management ▹ Spearheaded large-scale digital transformation projects for major CSPs, including complex system migrations and network modernizations.• Managed Services and Support ▹ Recognized as a trusted advisor, delivering training, workshops, and expert support to ensure optimal system operation and security Areas of Expertise▹ Technology Strategy & Digital Transformation▹ IT modernization▹ E2E Project Delivery▹ Project Governance & Execution▹Agile & Waterfall Project Management▹Full Lifecycle Project Management, Project Governance & Execution▹Cross-functional Team Leadership & Team Development▹KPI & SLA Management▹Cross-functional Team Leadership▹Cross-functional Team Leadership▹ IT Services Management, Service Continuity & Availability▹ IT Infrastructure & Systems Optimization and Automation ▹ Cloud-Native BSS/OSS Solutions▹ Solution Design, Deployment, Configuration & Integration Management▹ Managed Services Delivery▹ Stakeholder & Customer Relationship Management▹ Risk & Change Management▹ Incident & Problem Resolution, Escalation management▹ Performance Monitoring & ReportingLet's connect: antoniomicevski@gmail.com
Advanceworks
View- Website:
- advanceworks.ai
- Employees:
- 55
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Software Development Delivery And Release ManagerAdvanceworksLisbon, Pt
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Delivery Manager⋮Iwconnect Feb 2024 - Sep 2024North MacedoniaManaged cross-functional teams in the successful delivery of ITSM integration projects, ensuring alignment with business goals and customer expectations.Developed and executed comprehensive delivery strategies that prioritized service continuity, team performance, and operational efficiency. Built and maintained strong relationships with stakeholders, proactively gathering feedback to address concerns, mitigate risks, and drive improvements.Facilitated workload distribution, workforce management, and recruitment processes, ensuring team alignment and smooth project executionLed the team in adopting Agile practices, fostering a culture of continuous learning, accountability, and performance excellenceEnsured alignment with business goals by creating and monitoring SLAs, KPIs, and metrics to track project performance and ensure quality standards were met. This focus on team development and performance led to a ~20% increase in sales and contract renewalsDelivered comprehensive KPI reports to stakeholders, enabling transparency and proactive service improvements, while consistently ensuring the availability and continuity of servicesExperienced in leading complex projects, I excel at identifying and mitigating risks while effectively managing change to ensure seamless project delivery and alignment with business goalsProven ability to manage budgets and control costs, ensuring projects are delivered on time and within financial constraints, while maximizing value and optimizing resource allocation Drove Team development and facilitating knowledge sharing within the teams to foster a culture of continuous learning and improvement -
Support Services DeliveryEricsson Apr 2016 - Dec 2023Lisbon, PortugalEnsured uninterrupted service delivery and operational excellence by overseeing systems support for multi-country clients. Spearheaded the optimization of service processes, consistently meeting and exceeding KPIs and SLAs. Led production operations, ensuring availability and continuity of critical applications and infrastructure. Acted as a key decision-maker during escalations, guaranteeing swift issue resolution and sustained service quality. Developed reporting mechanisms for KPIs, ensuring alignment with business objectives• Recognized by clients as trusted consultant and business partner, delivering training and workshops to share best practice knowledge on systems’ operation, administration, preventive maintenance as well as network and platforms security. • Forged strong customer relationships and delivered high customer satisfaction rates, owing to exceptional service, consistent SLA achievement, quick incident resolution during and post deployment and overall project promise delivery. -
Project And Delivery ManagementEricsson Apr 2016 - Dec 2023Lisbon, PortugalActed as a trusted consultant throughout the project lifecycle, from solution design and technical project management to integration engineering and managed services delivery. Ensured seamless coordination between business and IT teams, aligning technical solutions with client goals while maintaining service continuity and operational excellence. Led cross-functional teams, managing resources, risks, and stakeholder communication to deliver consistent service improvements and exceptional client satisfaction• Spearheaded ENM solutions delivery projects for leading CSPs, with one notably including 7 new system deployments to replace another vendor’s radio equipment and modernization of Ericsson’s CORE and Transport networks.• Migrated customers’ RAN, CORE and Transport network elements from legacy systems to modern cloud-based ones
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Solution ArchitectureEricsson Apr 2016 - Dec 2023Lisbon, PortugalProvided technical leadership in architecting solutions, taking business and technical requirements from initial concept all the way to an executable technical journey. Create solutions across all layers of the technology stack. Prepared and presented high-level and detailed design and system engineering documents (SED), clearly articulating solutions for clients’ key business and technical issues. Critical contributor to the pre-sales process.• Engineered virtualised microservices cloud-based network management (ENM) solutions for a Portugal-based CSP and supported smooth network transition for ensure minimum customer impact. • Designed and implemented major software upgrades to support modernization of customer networks
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Senior Oss/Enm Consultant, Ericsson PortugalEricsson Apr 2016 - Dec 2023PortugalDelivered strategic value and operational excellence to communications service providers (CSP) in Portugal by steering the deployment of OSS/ENM products. Ensured the continuity and reliability of applications and infrastructure, playing a pivotal role in supporting key business and technology transformations. Acted as a trusted consultant throughout the project lifecycle, from solution design and technical project management to integration engineering and managed services delivery. Ensured seamless coordination between business and IT teams, aligning technical solutions with client goals while maintaining service continuity and operational excellence. Led cross-functional teams, managing resources, risks, and stakeholder communication to deliver consistent service improvements and exceptional client satisfaction
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Senior Oss/Nms Solution Architect - Telecom NetworksEricsson Sep 2011 - Dec 2015Tunis, TunisiaSA for Ericsson OSS/ENIQ, managed complete product lifecycle for new installations and upgrades. Orchestrated design, implementation and optimization of OSS products and solutions for clients, leading deployments, integration, configuration, upgrades/updates, audits, testing, operations and support. Analyzed existing systems, identified inefficiencies and advised on the best OSS architecture. Oversaw integration, ensuring seamless functionality across platforms. Developed best practices and innovative approaches to meet evolving client and industry needs. Supported pre-sales activities. SPOC for escalations, acted upon customer's service requests, performed advanced troubleshooting and resolved complex problems. Planned and led SIT, UAT, System modernization and system/network migration• Implemented product configuration and core and radio network elements integration during crucial RAN and CORE network rollouts and major network software upgrades for more efficient network infrastructure operation and management.• Led 2 successful OSS RC/ENIQ/OMBS systems deployment projects, activating synergies between technical delivery teams and system owners for error-free components delivery. • Received recognition as primary escalation path for organization-wide teams, reliably providing guidance and solutions for complex issues.• Upskilled engineers on OSS system administration and maintenance, with focus on automating regular and preventive maintenance tasks, through regular coaching and mentoring sessions.
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Project ManagerSeavus Jan 2010 - Sep 2011North MacedoniaHelped telecommunications companies maximize their productivity and revenue via software development and delivery. Owned portfolio of software development projects in Billing, Customer and Revenue Management, involving multiple internal and external constituents and matrix partners, from kick-off through to post go-live support phases. Rigorously managed scope to deliver within agreed time, cost, and quality parameters. Chaired weekly core project team and periodic stakeholder meetings. • Delivered managed services for a Switzerland Sunrise Telecom Operator’s billing operations, creating an exceptional Customer Support organization with a multidisciplinary team of helpdesk, billing operations, maintenance and 1st to 3rd level support personnel. Also defined and implemented a 24/7 integrated on-line internal trouble-ticket system.• Garnered high customer satisfaction rates and company recognition for delivering above complex project in record time. -
Head Of Oss And Services Group In Operations And Maintenance DepartmentA1 Makedonija Jun 2003 - Dec 2010North MacedoniaTechnical lead for OSS, Charging and VAS assurance program. Hired, established and led a team of 7. Actively participated in KPIs establishment and ways of working. Main priority was fulfilling systems availability 24*7, maintain the performance within the defined KPIs, interfacing with other departments to fulfill various project requirements, interface with vendors regarding products' life cycle management. Subject matter expert for rapid decision and direction, especially for escalations. Coordinate with local and group departments to align systems footprint and business processesSpearheaded the creation of an in-house ETL and reporting tool to automate the collection and analysis of critical KPIs across network infrastructure (RAN & CORE) and IT platforms. Leveraged advanced scripting (Bash, Oracle SQL) and monitoring solutions (Nagios) to enhance system performance visibility, enabling proactive management of service continuity and availability. Played a key role in defining performance KPIs, aligning team efforts to business goals, and ensuring systems operated within defined SLAs. -
Oss ManagerT-Mobile Aug 1999 - May 2003Skopje
Antonio Micevski Skills
Antonio Micevski Education Details
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American College SkopjeMba In General Management -
Computer Science
Frequently Asked Questions about Antonio Micevski
What company does Antonio Micevski work for?
Antonio Micevski works for Advanceworks
What is Antonio Micevski's role at the current company?
Antonio Micevski's current role is Software Development Delivery and Release manager.
What is Antonio Micevski's email address?
Antonio Micevski's email address is an****@****ail.com
What schools did Antonio Micevski attend?
Antonio Micevski attended American College Skopje, Univerzitet 'sv. Kiril I Metódij' Vo Skopje.
What skills is Antonio Micevski known for?
Antonio Micevski has skills like Telecommunications, Integration, Open Source Software, Program Management, Service Delivery, 3g, Gsm, Quality Assurance, Mobile Communications, Team Management, Project Management, Networking.
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