Over three years, I streamlined operations with new policies, driving workplaceproductivity. I led client engagement strategies with Marketing and Sales, consistently exceeding revenuetargets. Training the Housekeeping team, I ensured high-quality room standards for positive guestexperiences. Managing customer service and financial health, I improved satisfaction rates and guidedconsistent business performance through budgeting and forecasting.

· Entrusted with oversight of an annual budget, valued over $10M, over 1-year, leveraging extensive resource allocation expertise to meet business growth objectives, on time and under budget.· Fostered strong company-wide alignment with core business objectives, coordinated and managed daily operations of 400+ Housekeeping and Internal Maintenance staff to deliver reliable guest experiences.· Liaise closely with Executive Leadership to address major operational pitfalls, directing departmental restructuring efforts to target key customer pain points, encouraging frequent repeat business.