Operations Manager
Current• Manage 3 store stock rooms (main stock room, off-site stock room, shoe stock room) that total over 70,000 units• Train & manage team of 5-8 stock associates to perform shipping and receiving tasks, practice personally curated loss prevention strategies, & abide by safe work practices when handling daily shipment of 75-125 boxes• Advise 5 southeast region stores on shipping and receiving and stock management issues monthly• Created and organized an off-site warehouse stock system (12,000-15,000 units) that visual team benefitted from; they can easily access & take note of stock issues, and resolve them quickly • Heavily involved in creation of new shoe stock room, and created a system for organizing the shoes that increased efficiency of moving things from the stock floor to the sales floor• Handle online purchases, in-store pickups & the shipping and receiving end of the transaction, ensuring the customers get the correct items they purchased • Consistently communicate with 3 major freight carriers (UPS, USPS, 3rd party) & dispatchers on upcoming orders, delivery management & train other on how to communicate with them• Manage the inventory, human resources, & supplies needed for graphics installations & window props• Aided in the remodeling & maintenance of the Aventura location, painting the walls, bleaching the floors, fixing shelves safely & reorganizing the store front and stockroom• Key achievements:o Maintained a loss prevention of 0.5% (company average is 1%) all 4 years at Aventurao Helped in the major investigation & eventual cancelation of a contract with a shipping partner that, through detailed notes and detail-oriented training of other employees (who became stock supervisors at other company stores), proved the company had been stealing stock region-wideo Trained people from 5 Southeast region stores on best loss prevention and organization strategies, and personal workflow/detail-oriented approach to stock management