Antonio Petti Email & Phone Number

• As A CSM my responsabilities include:
• Own the Skylight Analytics post-development user experience relationship;
• Provide solutions to user queries directly or via triage to downstream team members;
• Monitor user relationships - execute onboarding, retention or training campaigns as necessary;
• Establish and support processes and conventions related to post-development user experience;
• Proactively write and maintain knowledge base content (articles, videos… Show more As A CSM my responsabilities include:

• Proven success as a manager, leader and coach in order to meet and exceed sales and customer needs. Received multiple awards for my dedication as well as for going above and beyond to provide the best customer.
• Communicate store objectives to associates using the appropriate programs and tools.
• Engage in coaching for the development of associates to provide excellent customer service.
• Investigate, resolve and escalate customer issues as… Show more Proven success as a manager, leader and coach in order to meet and exceed sales and customer needs. Received multiple awards for my dedication as well as.
• Investigate, resolve and escalate customer issues as appropriate.
• Provide associates with software support, training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility within store.

• Effectively performed loss and prevention inspections of residential and commercial properties for major Canadian insurance companies. Residential property inspections varied from modest to high value households..
• Interact directly with customers to provide interior and exterior inspections of properties.
• Confirm that properties contain… Show more Effectively performed loss and prevention inspections of residential and commercial properties for major Canadian insurance companies. Residential property inspections varied.
• Confirm that properties contain appropriate protection devices.
• Ensure that electrical and heating systems work as expected and that they meet the appropriate regulations.
• Identify and highlight potential structural or liability hazards.

Ottawa, Canada Area

• Successfully delivered a number of features for Amdocs' Policy Controller Solution. This system determines in real-time the policy rules in a network. These features involved creating and/or enhancing functionality in.
• Successfully delivered a number of features for Amdocs' Policy Controller Solution. This system determines in real-time the policy rules in a network. These features involved creating and/or enhancing functionality in.
• Successfully installed and integrated a number of Policy Controller features for T-Mobile in Prague, CZ. Received high praise by the on-site team for my ability to provide technical support and training as well as for.
• Took the lead role to create a test framework using Jenkins and Hudson to automatically run all of the designers' jUnit and integration tests as source code was submitted. This effort lead to greater quality and.

• Lead Software Engineer for Triacta’s HawkFocus Reporting System. This system stores, accesses and processes power measurements data to provide viaweb interface consumption and historical analysis reports. It consists.
• Lead Software Engineer for Triacta’s HawkFocus Reporting System. This system stores, accesses and processes power measurements data to provide viaweb interface consumption and historical analysis reports. It consists.

• Effectively managed a team of designers to deliver very diverse software projects. Key roles included: - Preparation of analysis, functional, design, and verification specifications to fully meet customer requirements..
• Effectively managed a team of designers to deliver very diverse software projects. Key roles included: - Preparation of analysis, functional, design, and verification specifications to fully meet customer requirements..
• Contributed to process development and infrastructure groups for improving the architecture of Alcatel’s Network System Manager. This involved updating legacy code to new software standards and technologies (C++, Java.
• Performed the role of Chief System Integrator, ensuring the availability of working software loads for the designer community, chairing Problem Report Board meetings, and creating and maintaining the release web pages..

• Designed and developed an SNMP Agent for the Customer Service Manager (CSM) system. This required writing functional specifications and software design documents, as well as implementing and participating in the design.
• Assigned as project leader for the CSM system. Participated actively in all technical aspects of the CSM Agent to ensure that… Show more
• Assigned as project leader for the CSM system. Participated actively in all technical aspects of the CSM Agent to ensure that development, performance, and support issues were taken into account to successfully deliver.

Bachelor Of Science (B.Sc.), Electrical Engineering

Ms.Net Certified Developer Program With Honours.

This program included the following areas: ◦ C# and VB .NET Windows Application Development ◦ ADO.NET and SQL Server ◦ ASP.NET Web.