Antonio Petti Email & Phone Number

As A CSM my responsabilities include:◦ Own the Skylight Analytics post-development user experience relationship;◦ Provide solutions to user queries directly or via triage to downstream team members;◦ Monitor user relationships - execute onboarding, retention or training campaigns as necessary;◦ Establish and support processes and conventions related to post-development user experience;◦ Proactively write and maintain knowledge base content (articles, videos… Show more As A CSM my responsabilities include:◦ Own the Skylight Analytics post-development user experience relationship;◦ Provide solutions to user queries directly or via triage to downstream team members;◦ Monitor user relationships - execute onboarding, retention or training campaigns as necessary;◦ Establish and support processes and conventions related to post-development user experience;◦ Proactively write and maintain knowledge base content (articles, videos, etc.);◦ Assist in evaluating and enhancing the usability of the APIs and UI;◦ Assist in DevOps procedures to create/maintain/upgrade deployments;◦ Assist in providing training to internal/external customers. Show less

Proven success as a manager, leader and coach in order to meet and exceed sales and customer needs. Received multiple awards for my dedication as well as for going above and beyond to provide the best customer experience. Key roles include:◦ Communicate store objectives to associates using the appropriate programs and tools.◦ Engage in coaching for the development of associates to provide excellent customer service.◦ Investigate, resolve and escalate customer issues as… Show more Proven success as a manager, leader and coach in order to meet and exceed sales and customer needs. Received multiple awards for my dedication as well as for going above and beyond to provide the best customer experience. Key roles include:◦ Communicate store objectives to associates using the appropriate programs and tools.◦ Engage in coaching for the development of associates to provide excellent customer service.◦ Investigate, resolve and escalate customer issues as appropriate.◦ Provide associates with software support, training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility within store.◦ Develop and maintain strong business partnerships with internal and external partners to ensure that merchandise is optimally staged, ordering issues are promptly addressed, etc. Show less

Effectively performed loss and prevention inspections of residential and commercial properties for major Canadian insurance companies. Residential property inspections varied from modest to high value households. Commercial property inspections varied from apartment buildings or hotels to automotive dealerships or destination resorts. Key roles included:◦ Interact directly with customers to provide interior and exterior inspections of properties. ◦ Confirm that properties contain… Show more Effectively performed loss and prevention inspections of residential and commercial properties for major Canadian insurance companies. Residential property inspections varied from modest to high value households. Commercial property inspections varied from apartment buildings or hotels to automotive dealerships or destination resorts. Key roles included:◦ Interact directly with customers to provide interior and exterior inspections of properties. ◦ Confirm that properties contain appropriate protection devices.◦ Ensure that electrical and heating systems work as expected and that they meet the appropriate regulations.◦ Identify and highlight potential structural or liability hazards.◦ Provide detailed reports and recommendations.◦ Keep up to date with latest standards and regulations. Show less

Ottawa, Canada Area

• Successfully delivered a number of features for Amdocs' Policy Controller Solution. This system determines in real-time the policy rules in a network. These features involved creating and/or enhancing functionality in the Service Manager application and the Subscriber Data Broker's Provisioning Server in an Agile Software Environment. Key Roles include: - Writing Detailed Functional Specifications and Design documents . - Software implementation in Java. - Product Verification… Show more • Successfully delivered a number of features for Amdocs' Policy Controller Solution. This system determines in real-time the policy rules in a network. These features involved creating and/or enhancing functionality in the Service Manager application and the Subscriber Data Broker's Provisioning Server in an Agile Software Environment. Key Roles include: - Writing Detailed Functional Specifications and Design documents . - Software implementation in Java. - Product Verification Support. - End-to-End Delivery Customer Support.• Successfully installed and integrated a number of Policy Controller features for T-Mobile in Prague, CZ. Received high praise by the on-site team for my ability to provide technical support and training as well as for going the extra mile to ensure that everything worked as expected.• Took the lead role to create a test framework using Jenkins and Hudson to automatically run all of the designers' jUnit and integration tests as source code was submitted. This effort lead to greater quality and stability of the code delivered to customers. Show less

• Lead Software Engineer for Triacta’s HawkFocus Reporting System. This system stores, accesses and processes power measurements data to provide viaweb interface consumption and historical analysis reports. It consists of a web application, an MS-SQL database and data acquisition and reporting Windows Services. Key roles included: - Performing requirement analysis with Product Line Management to understand customer requirements. - Modeling and designing the Relational Database and… Show more • Lead Software Engineer for Triacta’s HawkFocus Reporting System. This system stores, accesses and processes power measurements data to provide viaweb interface consumption and historical analysis reports. It consists of a web application, an MS-SQL database and data acquisition and reporting Windows Services. Key roles included: - Performing requirement analysis with Product Line Management to understand customer requirements. - Modeling and designing the Relational Database and Entity Relationship Diagrams using MSSQL server. - Designing the user interface of the configuration and consumption web forms as well as the Window Services running in the background. - Implementing Front and Back ends using C#.NET, ADO.NET and ASP.NET. - Testing and deployment of the system. Show less

• Effectively managed a team of designers to deliver very diverse software projects. Key roles included: - Preparation of analysis, functional, design, and verification specifications to fully meet customer requirements. - Development of user interface concepts and interactive design prototypes to make graphical user interfaces more user-friendly and efficient. - Optimization of project content by taking into account engineering tradeoffs to minimize impact on quality… Show more • Effectively managed a team of designers to deliver very diverse software projects. Key roles included: - Preparation of analysis, functional, design, and verification specifications to fully meet customer requirements. - Development of user interface concepts and interactive design prototypes to make graphical user interfaces more user-friendly and efficient. - Optimization of project content by taking into account engineering tradeoffs to minimize impact on quality, time-to-market, and costs. - Creation of project plans using Microsoft Project to track the progress of designers during the lifecycle of projects as well as leading project status meetings. - Provision of technical support to internal and external customers.• Contributed to process development and infrastructure groups for improving the architecture of Alcatel’s Network System Manager. This involved updating legacy code to new software standards and technologies (C++, Java, Corba). As a result, designers were able to quickly develop, maintain, and enhance software for new features.• Performed the role of Chief System Integrator, ensuring the availability of working software loads for the designer community, chairing Problem Report Board meetings, and creating and maintaining the release web pages. Recognized with two “High Five” awards for innovation and commitment by automating project status roll ups and online problem reports. Show less

• Designed and developed an SNMP Agent for the Customer Service Manager (CSM) system. This required writing functional specifications and software design documents, as well as implementing and participating in the design verification of the overall system. The increased efficiency of this Agent’s design reduced by half the development time of its components.• Assigned as project leader for the CSM system. Participated actively in all technical aspects of the CSM Agent to ensure that… Show more • Designed and developed an SNMP Agent for the Customer Service Manager (CSM) system. This required writing functional specifications and software design documents, as well as implementing and participating in the design verification of the overall system. The increased efficiency of this Agent’s design reduced by half the development time of its components.• Assigned as project leader for the CSM system. Participated actively in all technical aspects of the CSM Agent to ensure that development, performance, and support issues were taken into account to successfully deliver this system. Show less

Bachelor Of Science (B.Sc.), Electrical Engineering

Ms.Net Certified Developer Program With Honours.

This program included the following areas: ◦ C# and VB .NET Windows Application Development ◦ ADO.NET and SQL Server ◦ ASP.NET Web.