Antonio Rodríguez Olmos Email and Phone Number

-Data and feedback driven review of existing roadmaps and product priorities.-Definition and collaboration with development teams of improvements of existing products and components.-Collaboration with Support on problem resolution and planning.-Communicate product updates and timelines to affiliates and internal stakeholders, facilitating alignment and transparency.-Streamline internal processes and customer support with self-service platforms, enhancing efficiency and user experience.

-Led the global launch of digital solutions for diabetes, collaborating with country affiliates from project planning to successful customer implementation.-Coordinated troubleshooting and provided support to country and customer teams during hypercare periods, ensuring smooth operations and customer satisfaction.-Managed and coordinated projects related to product changes, system migrations, product features and user communications, ensuring timely and effective execution.-Communicated product updates and timelines to affiliates and internal stakeholders, facilitating alignment and transparency.-Improved internal processes and customer support by implementing self-service platforms, enhancing efficiency and user experience.-Maintained consistent and clear communication with all stakeholders, avoiding jargon and ensuring understanding across diverse teams.-Implemented process improvements to streamline operations and enhance internal customer support, resulting in increased productivity and customer satisfaction.

-Co-founded Divorciémonos, a Barcelona-based company specializing in providing convenient, efficient, and professional divorce services.-Developed innovative solutions to simplify and streamline the divorce process, ensuring convenience for couples.-Implemented marketing strategies to promote the brand and attract clients.-Provided personalized and empathetic support to couples during the challenging process of divorce.-Collaborated with legal professionals to ensure legal compliance and high-quality service delivery.-Maintained a strong commitment to professionalism and integrity in all client interactions.Continuously sought opportunities for growth and improvement to better serve the needs of clients.

-Managed the end-to-end lifecycle of digital products, ensuring their availability, quality, and support, and maintaining consistency with the rest of the portfolio.-Successfully led migrations from legacy systems to new digital solutions, minimizing disruption and maximizing efficiency.-Actively managed internal and external stakeholders, fostering strong relationships and ensuring alignment of goals and objectives.-Implemented effective product management strategies, resulting in increased customer satisfaction and improved product performance.-Maintained clear and concise communication with stakeholders, avoiding industry-specific jargon and ensuring understanding across diverse audiences.

Increased responsibility over previous role and functions

-Cultivated strong relationships with key clients and stakeholders of Digital Solutions, resulting in increased customer satisfaction and trust.-Collaborated with cross-functional teams to co-lead the creation of new Health Digital Solutions main products, aligning business objectives with customer needs and market trends.-Successfully managed country rollouts for existing solutions, ensuring seamless implementation and customer adoption.-Improved internal customer satisfaction by implementing effective communication strategies and addressing customer concerns in a timely manner.-Utilized a customer-centric approach to identify and prioritize customer requirements, resulting in the development of tailored solutions that met their specific needs.-Maintained clear and consistent communication with clients and stakeholders, ensuring a shared understanding of project goals and deliverables.

Salesforce.com (Portugal):-Identified and addressed inefficiencies in post-implementation project management processes, resulting in streamlined operations and improved overall productivity.Marketing:-Successfully covered maternity leave for the Product Manager of the Specialized Care Channel, ensuring continuity in marketing efforts and maintaining strong relationships with key clients.-Redesigned digital marketing materials based on feedback from salespeople and usage statistics, resulting in increased engagement and effectiveness.-Managed budgets for marketing and sales initiatives, ensuring optimal allocation of resources and maximizing return on investment.-Conducted comprehensive analysis of competitors' media spending, providing valuable insights for strategic decision-making.Sales:-Supported the successful launch of new products, coordinating cross-functional teams and ensuring smooth execution of marketing and sales strategies.-Maintained and strengthened relationships with specific clients, recovering and maintaining their trust and loyalty.Tender Management:-Provided support in tender management, including the design and upgrade of a Tender Management Tool, improving efficiency and accuracy in the tender process.

-Optimized logistic processes, resulting in a reduction in delivery time and improved customer satisfaction.-Generated periodic reports on sales, income, and new clients, providing valuable insights for strategic decision-making.-Provided exceptional customer service support, resolving inquiries and issues promptly and effectively.-Implemented digital marketing actions, including social media campaigns and email marketing, resulting in an increase in online engagement and brand awareness.-Monitored and reported on digital activity related to campaigns, analyzing key metrics and making data-driven recommendations for optimization.-Provided support for company events, ensuring smooth execution and positive attendee experiences.-Maintained clear and concise documentation of all activities and processes, facilitating knowledge transfer and ensuring consistency in operations.-Demonstrated strong organizational skills and attention to detail, ensuring accuracy and efficiency in all tasks performed.